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Terms and conditions of WeKall services

Welcome to WeKall, Cloud-Managed Business Phone Service (Switch)!

Thank you for using our WeKall products and services. The Services are provided by WEKALL S.A.S. BIC (hereinafter “WEKALL”), a simplified joint-stock company incorporated in accordance with the laws of the Republic of Colombia, identified with NIT.901.112.254-3, with headquarters in the city of Cali, Valle, Colombia.

By approving and electronically signing the 'Service Order Form' (hereinafter the “SOF”) of WeKall services, you are accepting these conditions. Please read them carefully.

1 SERVICE (S) TO HIRE.

With the signing of the respective 'Order of Service Form' (SOF), the CUSTOMER has decided to contract with WEKALL the licensing of the software as a Business IP Telephony service in the “WeKALL” Cloud. The SOF will be an integral part of these terms and conditions.

2 OBJECT.

The purpose of the contracted services is to license the software as a Business IP Telephony service in the “WeKall” Cloud, which for the purposes of these conditions will be called THE SOLUTION, services that will be provided in accordance with the conditions established in paragraph “3” of these conditions, and technical support service on the WeKall platform, in accordance with the conditions established in the SOF. The support service will be provided in accordance with the provisions of these conditions (See number 10).

WeKall services may be provided and/or integrated with fixed telephone lines (SIP Trunks) that will be provided by a third local and national telephone provider that will henceforth be referred to as a “third party/provider”.

PARAGRAPH: Alternative local and national telephone line. If the CUSTOMER chooses the alternative of contracting the service with a local and national telephone line, fair use policies will apply, among which are the following: i) They cannot spend more than 12,000 minutes on average monthly outgoing calls to the public network in the unlimited plan; ii) The average number of incoming calls per month from the public network must be 4 calls for every 20 extensions in the unlimited consumption plan; iii) Contact center or call center users must purchase unlimited WeKall Contact Center plans; and iv) The BPO, Call Center, Marketing or similar companies cannot use unlimited consumption for their agents, it can only be used by administrative staff.

3 RANGE.

The scope of the service will be as established in the subject matter of this contract and under the following conditions::

3.1 THE SOLUTION:

The scope of the WeKall service, understood as a SaaS-type cloud PBX solution, will be that established for the service plan chosen by the CUSTOMER and contracted with the signature of the respective SOF, where the conditions and characteristics of the service included in the plan chosen by the customer and those additional ones purchased by the latter are provided. Current service plans are available on the website Www.wekall.co. In any case, the conditions established in the SOF signed or to be subscribed by the CUSTOMER will prevail.

3.2 USES OF THE SERVICE: CUSTOMER RESPONSIBILITIES.

Except for terms of duration specific to certain conditions, obligations or responsibilities, during the term of the service, THE CUSTOMER undertakes to: 3.2.1. The CUSTOMER will assume full responsibility for the accuracy, quality, integrity and legality of their data and for the means by which they acquired their data; 3.2.2. You will use reasonable efforts, from a technical, administrative and commercial point of view, to prevent unauthorized access or use; 3.2.3. In the same way, THE CUSTOMER WILL REFRAIN FROM: 3.2.3.1 Making the services available to anyone who is not authorized by THE CUSTOMER; 3.2.3.2 Selling, reselling, renting or leasing the contracted services; 3.2.3.3. Use the services to save or transmit materials that constitute violations or defamation or any other type of illegal or libelous material, nor will you save or transmit materials that violate the privacy rights of third parties, 3.2.3.4. Use the services to store or transmit malicious code; nor 3.2.3.5. attempt to gain unauthorized access to the services or their systems or networks related to the administration of THE SOLUTION by WEKALL; 3.2.4. THE CUSTOMER agrees not to use or allow the use of the contracted services, including by uploading, sending by email, publication, advertisement or transmission by other means, of any material, including its content, applications and third-party content, for any purpose that 3.2.4.1. involves a threat or harassment to any person or causes damage or injury to people or property; 3.2.4.2. involves the publication of false, defamatory, harassing or obscene material; 3.2.4.3 violates privacy rights or promotes intolerance and racism; 3.2.4.4. constitutes unsolicited mass email, “junk mail”, “spam” email, or chain messages; 3.2.4.5. constitutes a violation of intellectual property rights or other proprietary rights; or 3.2.4.6. in any way that violates applicable laws, decrees or regulations; 3.2.5. The CUSTOMER is solely responsible for the proper management of the database and its operation; 3.2.6. The CUSTOMER's use of THE WeKALL SOLUTION is subject to limitations described in these conditions regarding the number of Users or Extensions authorized to use THE SOLUTION: 3.2.6.1. depending on the number of Users contracted by THE CUSTOMER, the number of users (Extensions) and the corresponding logins are limited to the number specified therein; 3.2.6.2. a User's login credentials can be used only by the User designated by THE CUSTOMER until their account is deleted; and 3.2.6.3. the login of a User account can be reassigned to a new person only when a previously authorized User who will no longer use THE SOLUTION is replaced. The CUSTOMER may designate as Users only people over whom it has sufficient control (contractual or otherwise) to ensure compliance with these Terms, such as employees, consultants and contractors, as long as they are logged in with the same domain; 3.2.7. The CUSTOMER will be responsible for ensuring the Internet connection on any hardware and software used in connection with THE SOLUTION and all related configurations (collectively referred to as “Environment”) meet the minimum standards and technical requirements established by WEKALL; 3.2.8. The CUSTOMER agrees: 3.2.8.1 to grant access to WEKALL personnel to the physical facilities and other remote resources of THE CUSTOMER AND under their control, always with prior notification and support from IT personnel THE CUSTOMER, since WEKALL may reasonably request it to fulfill its obligations deriving from THE CONTRACTED SOLUTION; 3.2.8.2. make at its own responsibility and cost any adjustment to THE CUSTOMER's Environment that WEKALL reasonably finds necessary to meet the minimum technical requirements established by WEKALL for the provision of the SOLUTION service; 3.2.9. The CUSTOMER may use THE SOLUTION only for approved devices established in the Technical Requirements established by WEKALL. For the proper functioning of the WeKall Service, THE CUSTOMER must and will be responsible for having an internet service for loading and unloading that ensures the following conditions: 3.2.9.1. Minimum speed of 80Kbps for an audio call and 512Kbps for a video call, 3.2.9.2. Latency for audio or video of up to 120ms, and 3.2.9.3. Packet loss of less than 5%; 3.2.10. THE CUSTOMER recognizes and understands that the quality of the call depends not only on the specification and availability of the service, but also on the telecommunications network to which the other parties are connected; 3.2.11. The CUSTOMER may only assign one (1) extension per user, unless said extension is used with the same IP phone by different users or through the functionalities offered by THE SOLUTION (Example: Huntgroup). Failure to comply with this condition will empower WEKALL to retroactively charge monthly charges for each additional extension that would be applicable to the new assigned user, charges that must be assumed and paid by THE CUSTOMER with the respective applicable payment in accordance with paragraphs 6 and 7 of these terms and conditions. 3.2.12. THE CUSTOMER undertakes to pay the value of the SOLUTION on the date and under the conditions agreed in the SOF; 3.2.13. Take usual preventive measures in computing activity and for the provision of the contracted service, in order to avoid eventually occurring failures that cause any type of failure in the service provided by WEKALL; 3.2.14. Ensure the availability of physical space, as well as the required personnel at all stages of the implementation and training process in accordance with the implementation methodology; 3.2.15. Execute the tasks that have been assigned to you within the project work plan; 3.2.16 Provide the data required by WEKALL stipulated in the project initiation act (Kickoff), which forms an integral part of these terms and conditions, whenever it is signed.

THE PARTIES accept and declare that all their confidential information is the exclusive property of each of them and that it has been or will be disclosed only for the purpose of allowing full compliance with the obligations deriving from the service (s) contracted by THE CUSTOMER, which is why any information provided, prior to the acceptance of these conditions, is considered confidential information and will be subject to the terms of this. In addition, in accordance with the provisions of this clause, THE PARTIES undertake to: A) Not to make available to any third party or disclose the confidential information conferred on them because of the trust and development of the service (s) contracted by THE CUSTOMER; B) Not to use confidential information directly or through third parties, in matters, businesses and/or activities of any kind, other than those agreed and/or previously authorized by the party that owns the information by means of a written document signed by the Legal Representative; C) Do not edit, copy, compile or reproduce confidential information by any means; except that which has been authorized by these conditions or is subject to them; D) Return at the time of the termination of each contracted service to the other party, all the confidential information you have in your possession corresponding to the service that is stopped providing, especially but not limited to the technical concepts, evaluations, diagnostic results or conclusions that may be made, whether in written documents, media magnetic or in any other medium and also completely remove them from equipment owned by your property or your employees, except for that which has been authorized by these conditions or is subject to them; E) Use at least the same standard of care to maintain the confidentiality of the other party's proprietary information as that used to maintain the confidentiality of your own information of equal importance; F) The obligations of non-disclosure of the respective commercial proposal and its annexes will remain in force with regard to confidential information for a period of five (5) years after the termination of the services subject to it; G) If any of the parties fails to comply with this obligation, they will thus incur the corresponding civil and criminal penalties for violation of professional and commercial secrecy, and will assume responsibility for all damages, expenses and costs generated by the mishandling of confidential information or the violation of the confidentiality and confidentiality obligations established in This document, regardless of the fact that the party that owns the information may collect the criminal clause, even periodically and sequentially, for each individual act of violation of the confidentiality of the information mentioned above or for the continuity of the same act.

3.3 PROVISION OF THE SERVICE: WEKALL'S RESPONSIBILITIES:

Once the service implementation process is complete, WEKALL is obliged to: 3.3.1. Provide the service in accordance with the object of this contract; 3.3.2. offer remote technical support for the services purchased in accordance with paragraph 10 of these conditions; 3.3.3. will use all reasonable efforts from a technical point of view to make the purchased WeKall services available to THE CUSTOMER with a minimum availability of 99.5% or higher if so stated in the SOF, other than during scheduled maintenance and repair, and to minimize the loss of data in the CUSTOMER's communications, except: 3.3.3.1. Any unavailability caused by circumstances beyond their reasonable control, including, but not limited to, unforeseeable circumstances or force majeure, government actions, floods, fires, earthquakes, social unrest, acts of terrorism, strikes or other labor problems other than those involving their employees, damages caused by THE CUSTOMER and/or its users, failures or delays of THE CUSTOMER's Internet service provider, Amazon Inc., and 3.3.3.2 Any unavailability due to unforeseeable failures in the third party's service/ local and national telephone provider chosen by WEKALL; 3.3.4. Deliver technical functionalities in accordance with the contracted SOLUTION; 3.3.5. The CUSTOMER may choose and subscribe to the SOF a plan that includes call recordings in accordance with the following conditions: 3.3.5.1. WEKALL will choose the third party/cloud storage provider in accordance with paragraph 3.6 of these terms and conditions; 3.3.5.2. The recordings will be stored on the third party/provider's cloud server for the term established in the subject matter of this contract; 3.3.5.3. Once the contracted storage term has expired, WEKALL will deliver the recordings to THE CUSTOMER whenever the CUSTOMER requests them in writing no later than ten (10) days after the end of the storage term, or else, the recordings will be automatically deleted. If the recordings are requested, once they are delivered to THE CUSTOMER, WEKALL will proceed with the removal of all of them; 3.3.6. WEKALL provides the CUSTOMER with the use of the WeKall Services through the approved and/or certified devices included in the compatibility matrix available in the technical requirements established by WEKALL; 3.3.7. IP-based communications have inherent limitations in relation to traditional communication methods, whether analog or other. While Wekall was designed to address and manage these limitations, WEKALL cannot guarantee that all communications transmitted to or from the Wekall platform (including Voice, Fax, and Text Messages) will be delivered without partial or any loss of data. 3.3.8. Constant monitoring of the 7x24 platform (Core) and validation of the service operation to deliver the availability offered to THE CUSTOMER of 99.5%; 3.3.9. If THE CUSTOMER and/or a third party carry out modifications to THE SOLUTION through programs developed within the organization or through any technical mechanism, WEKALL ceases to be responsible for the proper functioning of THE SOLUTION, unless WEKALL has verified and approved that development. When modifications are made to THE SOLUTION as a result of a support case and these modifications are in writing originated by personnel from the WEKALL support area, they are not considered as internal developments, so this clause does not apply. If THE CUSTOMER needs to develop any type of software component that integrates with THE SOLUTION, it must be done through an integrator that does not interfere with THE SOLUTION and information will be requested from WEKALL for this development.

3.4 INFORMATION SECURITY AND CYBERSECURITY.

22 MODIFICATIONS.

Taking into account that all of THE CUSTOMER's information is one of their most important assets, WEKALL will be subject to the following obligations: 3.4.1. WEKALL will be responsible for establishing and maintaining an information security program, including security of physical, digital, virtual, cyberspace regardless of their traffic and/or location, which must be designed for: 3.4.1.1. Guarantee the protection, completeness, availability and confidentiality of all information to which you have access under this contract and in accordance with your level of sensitivity. 3.4.1.2 Protect in advance against threats and/or risks that may affect the information to which you have access during the contracted service, 3.4.1.3 Protect against unauthorized access or use of Confidential Information or classified as personal data according to law 1581 of 2012 or regulation that replaces, modifies or complements it , 3.4.1.4 Ensure that all information is treated in accordance with applicable security standards. WEKALL must develop procedures to manage any incident of unauthorized access and/or violation that threatens the security of THE CUSTOMER's Confidential Information and/or personal data in accordance with Law 1581 of 2012 or regulation that replaces, modifies or complements it and will notify you immediately and in a timely manner upon learning of the same, 3.4.1.5 WEKALL may modify its information security procedures, including physical security, at any time during the term of the contract, in accordance with applicable and good regulations. information security practices, provided that the conditions defined with THE CUSTOMER are met; 3.4.2. Have appropriate security devices and tools that protect your networks and technological infrastructure; 3.4.3. Establish controls, tools and/or mechanisms for the secure deletion and destruction of information in accordance with industry best practices and procedures and mechanisms for the return and delivery to THE CUSTOMER of all the information to which they had access during the term of the contracted service; 3.4.4 For contracts that, as part of the provision of their service, receive, store, process, deliver or transmit personal data as stipulated in Law 1581 of 2012 and other regulatory decrees, or regulations that replace, modify or In addition, WEKALL declares to know, accept and comply with the regulations on personal data and to maintain during the term of the contract the security and protection measures required by the respective supervisory bodies and the applicable current legal regulations; 3.4.5. WEKALL undertakes to THE CUSTOMER to have a duly documented plan and continuity for the provision of the service for which it was contracted. WEKALL is committed to THE CUSTOMER to implement periodic testing processes to the continuity plans; 3.4.6. WEKALL undertakes to immediately notify THE CUSTOMER of the occurrence of any event or circumstance that alters the normal development and/or execution of the contracted service. WEKALL undertakes to establish procedures, responsibilities and measures to inform THE CUSTOMER in an effective and timely manner about changes, alterations or modifications that are made to the information or to the elements involved in the development of this contract, without the corresponding authorization. Likewise, WEKALL undertakes to take the necessary corrections immediately when an unauthorized alteration or manipulation is detected; 3.4.7. For the duration of the contracted service, WEKALL undertakes to safeguard the database or databases provided for this purpose by THE CUSTOMER and to use it exclusively for the execution of this contractual object. In the same way, WEKALL must be able to encrypt the information it receives from the CUSTOMER and that it must keep, provided that the hardware or software used by THE CUSTOMER allows it. In line with the above, WEKALL will have perimeter security tools and tools that prevent data loss aimed at preventing information leakage; 3.4.8. WEKALL must maintain reasonable and sufficient security controls during the execution of the services covered by this contract. 3.4.9. Upon termination of the contracted service, whatever the cause, WEKALL undertakes to return the database or databases with the security and delivery conditions agreed with THE CUSTOMER. You must also destroy any copy you have created for the provision of the contracted services. 3.4.10. WEKALL will implement the procedures established in the information security policies implemented by the company as a main component of its accreditation and/or certification in ISO 27001 information security standards.

3.5 TECHNICAL REQUIREMENTS.

The technical requirements for the provision of the services of THE CONTRACTED SOLUTION will be those described on the website Www.wekall.co and in the SOF: https://wekall.co/wp-content/uploads/2021/09/Requerimientos_tecnicos.pdf.

3.6 THIRD-PARTY PROVIDERS.

3.6.1. WEKALL can offer the implementation of the WeKALL services contracted by THE CUSTOMER with local and national telephone services provided by a third party/provider in accordance with a separate service contract between THE CUSTOMER and said third party (“Third Party Services”); 3.6.2. WEKALL will choose the third party/provider for the provision of the local, national, international and cellular telephone service that will be integrated with WeKall, and the third party/provider for the cloud storage of recordings. In the same way, you may change or replace them at any time with prior written notification to THE CUSTOMER at least three (3) days in advance, provided that the conditions offered by the new third party/telephone or storage provider do not impair the conditions and quality of THE CONTRACTED SOLUTION, and the same fixed numbering, unless THE CUSTOMER agrees to change it; 3.6.3. The contracted services will also be subject to the terms and conditions established by the third parties/suppliers. This being the case, the membership contracts, terms and conditions of the third parties/suppliers will be an integral part of these conditions; 3.6.4. The CUSTOMER authorizes WEKALL to bill, charge and remit to the third-party service provider the amounts attributable to the third-party Services in accordance with the procedures applicable to the Services. The CUSTOMER acknowledges that: 3.6.4.1.WEKALL makes no representations or guarantees regarding, and will have no responsibility for third-party services; 3.6.4.2. WEKALL will not be considered a reseller of third-party services; and 3.6.4.3. THE CUSTOMER will only search the third-party service provider for any resources related to the same 3.6.5. The CUSTOMER will maintain and manage the PBX telephone lines that are currently owned and contracted with other third party providers other than WEKALL, without prejudice to the provisions of this clause. In this regard, THE CUSTOMER is responsible for managing the redirection of the numbers mentioned above to the DIDs provided for the WeKall platform (THE SOLUTION).

3.7 MISCELLANEOUS.

3.7.1. If there are operational problems in the contracted WeKall Service, WEKALL must provide support to solve them, in accordance with the scope established in these conditions and in the SOF in terms of technical support; 3.7.2. THE CUSTOMER will provide timely access at the agreed time and to all areas that are required for the execution and execution of the works covered by THE contracted SOLUTION (including access to computer centers, access to the third party/provider's root account, etc.) following the security procedures given by THE CUSTOMER; 3.7.3. WEKALL will make commercially reasonable efforts to carry out the Implementation of THE SOLUTION contracted by the Customer as soon as possible after the signing of the SOF by the parties and in accordance with the conditions established therein. Implementation services will be provided remotely unless the plan chosen and contracted by the CUSTOMER with the SOF provides for on-site implementation; 3.7.4. WEKALL guarantees the encryption of the data transmitted through THE SOLUTION and that it carries out all the controls expressed in Numeral 3.4 Information Security and Cybersecurity. 3.7.5. THE CUSTOMER ACKNOWLEDGES THAT THE USE OF THE CONTRACTED SOLUTION REQUIRES THE TRANSMISSION OF ELECTRONIC DATA OVER THE INTERNET AND SEVERAL OTHER NETWORKS THAT ARE NOT OWNED OR CONTROLLED BY WEKALL, AND THAT WEKALL CANNOT GUARANTEE THAT SUCH TRANSMISSIONS WILL NOT BE ACCESSED BY UNAUTHORIZED THIRD PARTIES. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND CONDITIONS, WEKALL WILL NOT BE RESPONSIBLE FOR ANY DELAY, LOSS, ALTERATION OR INTERCEPTION OF CUSTOMER DATA OR CONTENT IN THE COURSE OF ITS TRANSMISSION OVER AND BETWEEN NETWORKS THAT ARE NOT OWNED OR OPERATED BY WEKALL; 3.7.6. THE SOLUTION may have technical limitations in countries with legal restrictions on internet access.

4 DELIVERY TIME AND IMPLEMENTATION.

WEKALL is committed to delivering and implementing THE SOLUTION within the deadline established in the SOF. However, it can be extended with the agreement of the parties at least five (5) days before the deadline ends.

Once the cloud service has been activated and its activation has been notified to the registered email, the service will be considered activated and accepted by the customer.

5 DURATION AND AUTOMATIC RENEWAL.

The contracted SOLUTION will have a term of duration equal to that established in the respective SOF.

5.1 AUTOMATIC RENEWAL.

The services will be automatically renewed for an equal period as follows:

a) WeKall services contracted with a monthly duration of less than one (1) year will be automatically renewed if fifteen (15) days before their expiration, none of the parties are against renewing them.

b) WeKall services contracted for a duration longer than one (1) year will be automatically renewed if sixty (60) days before the date of the initial expiration or any of its extensions, neither party declares itself against renewing it.

5.2 AVAILABILITY OF INFORMATION AT THE END OF THE SERVICE.

Once the service is terminated for any of the reasons established in these terms and conditions, the CUSTOMER will have a period of ten (10) business days to withdraw or request the information of their property that is hosted in the WeKall cloud storage system. Once this term is over, WEKALL will be entitled to delete any type of information that the CUSTOMER has hosted in THE CLOUD SOLUTION.

6 CONTRACT VALUE.

As consideration for the services, THE CUSTOMER must pay WEKALL the amount of money established in the SOF in accordance with the terms and conditions stipulated therein. Payments will be made prior to legal withholding, which are accepted by the CUSTOMER.

6.1 TRM NEGOTIATED

Unless otherwise provided in the SOF, when the services are agreed in American dollars, the value of the contract will be settled to the TRM on the billing date.

6.2 BILLING

WEKALL will generate the corresponding invoices and THE CUSTOMER will pay WEKALL the total price indicated in the SOF, in the terms stipulated therein. The invoice must meet the requirements set out in the Tax Statute and its filing will be made by WEKALL by email sent to the e-mail address provided by THE CUSTOMER for this purpose.

6.3 ANNUAL INCREASE

Once the automatic renewal referred to in paragraph 5.1 of these conditions has occurred, the monthly value of the contracted service will have a percentage increase equivalent to the increase in the CPI (Consumer Price Index) for each year of its validity.

6.4 VALUE SERVICES NOT INCLUDED.

When the CUSTOMER requires any service that exceeds the scope of the contracted services, WEKALL must quote in advance, submit for approval and charge them separately at the rate agreed between the parties through the respective addendum.

7 DEFAULTS ON PAYMENT OF THE VALUE OF THE SOLUTION.

7.1 DEFAULT ON PAYMENT.

Failure by the CUSTOMER to make two (2) or more recurring payments for the services of the contracted SOLUTION will empower WEKALL to suspend said service, upon written notice of two (2) business days in advance that it will make to THE CUSTOMER, and/or to terminate the contracted services with just cause and unilaterally. In addition, THE CUSTOMER will assume all additional costs incurred as a result of the reactivation of the service, which will not exceed the equivalent value of a recurring payment for the service. In the case of suspension of the service due to non-payment, WEKALL must re-establish the service within a maximum period of three (3) business days following the effective confirmation of the respective payment.

7.2 DELAYS ATTRIBUTABLE TO THE CUSTOMER IN THE INSTALLATION.

The additional costs that arise from the non-execution of the installation for reasons attributable to THE CUSTOMER must be borne by THE CUSTOMER and those that arise for reasons attributable to WEKALL will be borne by the latter.

7.3 DEFAULT INTEREST.

Late payments will not be allowed, and if so, interest will be charged at the maximum default rate contemplated in commercial law.

7.4 PENALTY FOR TERMINATION OF SERVICE DUE TO LATE PAYMENT

In the event of non-compliance by the CUSTOMER of two (2) or more recurring payments for the services of the contracted SOLUTION, the CUSTOMER undertakes to pay WEKALL a sum equivalent to two (2) recurring payments or twenty (20%) of the total value of the service, whichever is greater, an amount that can be charged executively in accordance with the provisions of article 422 of the General Code of the Process, the CUSTOMER renouncing default.

7.5 ADDITIONAL COSTS AND EXPENSES

The CUSTOMER must bear the additional costs and expenses that may arise in the following situations: 7.5.1. Breach of any of the responsibilities assigned to him, which must be duly proven; 7.5.2. Changes to the schedule caused by delays in the execution of activities assigned to THE CUSTOMER and/or suspension of contracted services due to late payments; .7.5.3. Reconnecting the SOLUTION; 7.5.4. Additional consulting, training, programming, and/or support activities that are not included in the Implementation Schedule; 7.5.5. Request for equipment, hardware or software additional to that contemplated in the SOF and established in these terms and conditions.

8TH EIGHTH: WEKALL OBLIGATIONS.

WEKALL's obligations are: i) Provide the service in accordance with the specifications established in the SOF, the object and scope of the terms and conditions set out in these terms and conditions; ii) Provide the technical support service in accordance with the specifications established in these conditions and those presented in the SOF; iii) Keep the confidential information to which you have access by virtue of the contracted service; iv) Comply with the duties established in these conditions and in the SOF; v) Provide the service for the duration of the contract; and vi) Those established and at the expense of WEKALL in paragraph 3.3 of these conditions.

9 CUSTOMER OBLIGATIONS.

The CUSTOMER's obligations are: i) Pay the total value of the services contracted on the date and under the conditions agreed in the SOF; ii) Acquire or have the technical infrastructure (basic hardware and software tools, internet, networks, workstations, etc.) necessary for THE SOLUTION to run properly and the other technical requirements communicated by WEKALL and established the SOF; iii) Upload, upload or send the information you want to share; iv) Provide the internet with the necessary bandwidth for the use of THE SOLUTION in any device or mobile device that has access to it; v) Those established and at the expense of the CUSTOMER in paragraph 3.2 of these conditions.

10 SUPPORT.

THE CUSTOMER has the right to access the support services provided by WEKALL only for the services that make up THE CONTRACTED SOLUTION in accordance with the service level agreements (ANS) established and available in Www.wekall.co, and according to the service and support plan chosen by the customer and approved in the respective SOF OPERATING MODEL OF THE WEB SERVICE

Saturdays, Holidays and Sundays are excluded. Service value per hour (minimum charge is per hour), USD$250.00 in case of urgent request.

Platform maintenance processes may be notified 10 to 15 days prior to the activity and will be between 7:00pm and 5:00am. If it is identified that the maintenance process corrects critical flaws in the platform, it can be notified and executed the same day.

10.1 SUPPORT CARE - RESPONSE TERMS

Requests for remote technical support submitted by THE CUSTOMER via the support portal, web, chat or telephone will be received only through the CUSTOMER's systems or technology department.

10.2 EQUIPMENT LOAN

WEKALL WILL NOT provide THE CUSTOMER with equipment as a loan, except for cases in which the services include the rental of equipment as appropriate and as established in the terms and conditions specific to the contracted services and available on wekall.co/legal.

10.3 TECHNICAL SUPPORT FROM THIRD-PARTY VENDORS

When the services contracted by THE CUSTOMER are provided by WEKALL and a third party/provider, the terms and conditions for the support service provided by the third party/provider will be those established by that provider in their membership contracts or terms and conditions of the service available on their website.

11 TERMINATION.

The contracted services will be considered terminated in any of the following cases: A) Due to the fulfillment of the term of the contracted service, including its renewals; B) By mutual agreement between the parties, for which it must be so recorded in a written document; C) Due to duly proven force majeure events or unforeseeable circumstances, in which case liability will be established in accordance with current legal regulations; D) For breach by either of the PARTIES of the essential obligations arising from this contract and that no were remedied by the defaulted party within a period of fifteen (15) business days (not applicable for late payment of the value of THE SOLUTION); E) For non-payment of two (2) or more recurring payments by the CUSTOMER, only when WEKALL so decides; F) In the event that THE CUSTOMER enters into a liquidation process, business reorganization, bankruptcy, or any other similar procedure, WEKALL will have the right to immediately terminate this contract by notifying THE CUSTOMER in writing; G) The others stipulated in others clauses of this document, the respective commercial proposal, in the terms and conditions of each contracted service, or in the Law.

12 CONFIDENTIALITY OF INFORMATION.

THE PARTIES undertake to keep the confidentiality that corresponds to information of strict confidentiality, on all documents, information, knowledge in general, any data related to the company or business of the other party that, in the development of the service (s) contracted by THE CUSTOMER, they acquire or come to acquire; or that which results or is known at the time of the holding of the sessions in which the object will be fulfilled, on the understanding that it is part of their industrial and technical secret and cannot be disclosed, be manipulated for their own benefit or that of third parties, in any event, without the prior written authorization given to them by the party that owns the information on each particular topic. THE PARTIES directly undertake, and assume responsibility, that the persons they hire or link up for the development of the service (s) contracted by THE CUSTOMER, also keep the secrecy required by such confidential information.

The obligations established in this clause do not apply to information that: H) The party that owns the information regularly makes available to third parties without restrictions on disclosure; I) It is or becomes in the public domain without any act or omission on the part of either party; J) It is disclosed as a result of a valid judicial or administrative order.

13 OWNERSHIP OF INFORMATION:

Except as otherwise provided in this agreement, this agreement does not grant either party any rights, implied or not in the Ownership of the Information, to the content or to any part of the other's intellectual property. As established by the parties, THE CUSTOMER owns all the intellectual property rights in the CUSTOMER's Data, and WEKALL and third party providers as appropriate, own all the intellectual property rights in the Services. 13.1. All rights, titles and interests in the Wekall Platform, including intellectual property rights, will remain the property of WEKALL and/or the third party/provider and belong exclusively to WEKALL and/or the third party/provider as applicable; 13.2. THE CUSTOMER may not, nor will it request or allow third parties: 13.2.1. Remove or modify the marks of any program or the notices regarding the property rights of WEKALL and/or the third party/provider; 13.2.2. make the programs or materials derived from the services subject to these conditions (with the exception of their content and applications) available to third parties in any way for use in the third party's business operations (unless such access is expressly permitted by WEKALL and/or the third party/provider); 13.3. The CUSTOMER grants a royalty-free, worldwide, limited, non-assignable and non-sublicensable right and license to WEKALL and the third party/provider, and authorizes them to copy, duplicate, transmit, process and use their data and the content of THE CUSTOMER solely to provide the WeKALL services; 13.4. All CUSTOMER content that is published, accessed, shared or stored through WeKall is the sole responsibility of THE CUSTOMER. WEKALL makes no representation, warranty or incentive of any kind with respect to the content of THE CUSTOMER, including, but not limited to, any warranty of accuracy or integrity, merchantability or fitness for a particular purpose, or with respect to non-infringement of trademarks, patents, copyrights, mask protection rights or any other intellectual property right, or other rights of third parties or entities; 13.5. WEKALL will make all reasonable technical, administrative and commercial efforts to ensure the confidentiality of the CUSTOMER's content and data. WEKALL will not be responsible to THE CUSTOMER if third parties have access to the CUSTOMER's content or data when the CUSTOMER has provided such access.

14 INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS.

WEKALL, its products and/or services and its logos or designs are registered trademarks owned by WEKALL S.A.S. BIC. Any information, concepts, materials or systems related to the design and operation of the SOLUTION and/or the corporate IP telephony platform in the WEKALL cloud and its Servers, or that was developed by WEKALL to provide the Services subject to this contract, including, but not limited to, any formats, configurations, computer programs or software, text, programming codes, graphic elements, designs, logos, images, illustrations, photographs, sound, videos, data, information or text HTML/XML, included or contained in the “wekall.co” Internet page (s) and/or on the WEKALL Server (s) and any trade secrets, know-how, methodology and processes related to the “WeKALL” Services or other Services offered by WEKALL, will be the sole and exclusive property of WEKALL, including, but not limited to, all copyrights, trademarks, distinctive signs, patents, designs and drawings, industrial secrets, and any other industrial or intellectual property rights inherent to them ( the “WEKALL Materials”). The CUSTOMER may not use or take advantage of the WEKALL Materials in any way, unless there is a written agreement signed between the parties.

15 REPRESENTATIONS AND WARRANTIES

WEKALL (a) represents and guarantees to the CUSTOMER that WEKALL has the capacity and power to enter into and fulfill its obligations in accordance with these terms and conditions; (b) guarantees that it will provide implementation services and professional services in a professional manner, well executed, with skill and care; (c) guarantees that the WeKall Services will substantially conform to the plan chosen by THE CUSTOMER and contracted with the SOF; and (d) guarantees that the WeKall Services will perform according to the service levels established in the plan contracted by the CUSTOMER and under the conditions set out in these terms and conditions, the commercial proposal and in the SOF. For the avoidance of doubt, the above statements and guarantees do not apply to any trial services, Beta services, or unsupported services.

16 NO WARRANTY

THE SERVICES CONTRACTED BY THE CUSTOMER WILL BE PROVIDED IN ACCORDANCE WITH THE PROVISIONS OF THE SOF, ITS AND THESE TERMS AND CONDITIONS. THEREFORE, WEKALL DOES NOT GUARANTEE THAT THE FUNCTIONS OF THE SERVICES MEET CUSTOMER REQUIREMENTS NOT SPECIFIED IN THE DOCUMENTS MENTIONED ABOVE. EXCEPT AS PROVIDED IN THE TERMS OF STABILITY OF EACH SERVICE/PRODUCTS, WEKALL DOES NOT GUARANTEE THAT THE OPERATION OF EACH OF ITS SERVICES/PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, AND THEREFORE, WAIVES ANY TYPE OF LIABILITY DERIVED THEREFROM. UNLESS OTHERWISE PROVIDED IN THE SOF, WEKALL DOES NOT GUARANTEE THAT THE PRODUCTS AND/OR SERVICES WILL COMPLY WITH REQUIREMENTS, STANDARDS, LAWS OR REGULATIONS APPLICABLE OR ESTABLISHED BY LICENSING AGENCIES, INCLUDING WITHOUT LIMITATION THE LAWS OF ANY GOVERNMENT OR INTERNATIONAL REGULATION.

17 EXCLUSION OF LIABILITY.

The function of WEKALL is limited solely and exclusively to the fulfillment of the contracted service (s). Therefore, WEKALL is not responsible for the delay in the installation, configuration, production and/or completion of the implementation of the service (s) or the provision of the same if THE CUSTOMER does not have the infrastructure required for the implementation, configuration, start-up and regular operation of the SOLUTION, without prejudice to the fact that the obligation to achieve the requirements is the responsibility of a third party, or if THE CUSTOMER fails to comply with any of the obligations under his responsibility derived from the contracted services. In addition: A) WEKALL undertakes solely and exclusively to provide the contracted services, therefore, any type of service requested other than what is established in the commercial proposal or for any component that is not stipulated in the scope of the same, will be invoiced completely regardless of the execution of the contracted services; B) WEKALL will NOT be responsible for any type of breach suffered by the security or any component of the CUSTOMER's technological infrastructure by third parties for fraudulent practices or cause any type of damage to it. Therefore, it is the absolute and exclusive responsibility of THE CUSTOMER to take all necessary and/or appropriate measures to guarantee the security of its technological infrastructure; C) WEKALL assumes no responsibility for damages caused by THE CUSTOMER's personnel or third parties due to fraudulent practices or by configurations, interventions or violations, where the CUSTOMER's technological infrastructure is affected in any way; and D) THE CUSTOMER recognizes that WEKALL does not control the transfer of data to through communication systems, including the Internet, and that services may be subject to limitations, delays and other problems inherent to the use of such communication systems. WEKALL is not responsible for delays, non-compliance with shipping, or other damages resulting from such problems. WEKALL is not responsible for problems related to the performance, operation or security of services that arise from the content of third-party applications/providers. WEKALL makes no representations or guarantees regarding the reliability, accuracy, completeness, correctness or usefulness of third-party contents/vendors, and assumes no liability arising out of or as a result of third-party contents/vendors.

17.1 MANDATORY PAYMENT.

Since WEKALL is exempt from liability for the delay in completing the installation, configuration and start-up of the contracted services within the deadline established for this purpose, or for the cessation of the provision of the contracted services, the payment by THE CUSTOMER in favor of WEKALL will continue in progress, as indicated in the circumstance and term of this contract, unless written agreement has been made by the parties.

18 LIABILITY LIMIT

WEKALL's liability under this agreement, regardless of the form or type of action, shall not exceed the amounts paid by the customer under this agreement in the twelve (12) months preceding the demand or claim. WEKALL will not be responsible for any special, indirect, consequential or incidental damages that arise from the execution of this agreement and/or the service provided, regardless of whether the party has been notified of the possibility of such damages occurring. These limitations of liability shall not apply to liability for death, personal injury of a physical nature, or damage to tangible property caused by the negligence or intentional incorrectness of WEKALL.

19 ASSIGNMENT.

The service contracted by THE CUSTOMER may not be transferred by the latter either totally or partially, without prior written authorization from WEKALL. WEKALL may transfer the service contracted by THE CUSTOMER at any time to any of its controlling, controlled, subsidiary or part of the business group, upon notification by email, to the email address registered by THE CUSTOMER, no less than five (5) business days in advance.

20 ARBITRATION CLAUSE.

The parties agree that any differences that may arise at the time of the conclusion, interpretation, execution, performance and termination of this contract and documents that result from it, will be submitted to the decision of an Arbitration Court, consisting of one (1) arbitrator for smaller claims or three (3) arbitrators for larger claims, in which case one of them must be a specialist in Technology issues, who will be lawyers chosen by mutual agreement between the parties and, in the absence of agreement, their members will be appointed by the Chamber of Commerce of the city of Cali, at the request of either party. The Court will rule in law. The appointment, requirement, constitution, operation and other aspects of the Arbitration Court shall be governed by the legal provisions that regulate the matter. The Court will operate in that city, in the Conciliation and Arbitration Center of the Chamber of Commerce. All costs of the arbitration process, including the fees of the arbitrators, will be borne equally by the parties and when the arbitral award is rendered, the losing party will reimburse the prevailing party for the costs incurred by the prevailing party.

21 AUTONOMY AND INDEPENDENCE AT WORK.

The services contracted by the CUSTOMER constitute one of the main activities of WEKALL as independent, which are developed at their own risk and means. Therefore, in carrying out the activities, you will have full freedom and technical, administrative and financial autonomy in the execution and fulfillment of these activities, and at no time is any working relationship established between THE CUSTOMER and the people that WEKALL links for the execution of the service (s). The CUSTOMER will not be responsible for the payment of salaries, social benefits or other rights that protect subordinate or dependent workers of WEKALL.

Consequently, WEKALL will assume, at its own risk, any labor or other obligations it requires for the provision of the service (s), directly employing its own employees, subcontractors and specialized technicians and declaring that, for the purposes of providing the services, it acts as the sole employer or intermediary of the personnel used.

WEKALL may unilaterally modify these terms and conditions at any time, provided that it notifies by means of a notice on its website Www.wekall.co, to the CUSTOMER's registered email, or through the WeKall Service application, regarding the modifications to these terms or their additions. Amendments will not be applied retroactively and will take effect fifteen (15) days after their publication. However, modifications that relate to functionalities of THE SOLUTION, or those made due to changes in applicable legislation, will take effect immediately. If THE CUSTOMER does not accept the modified conditions, they should cancel the use of the Service (s) that they have contracted with WEKALL, the CUSTOMER being obliged to pay WEKALL the value of the penalty clause established in paragraph 31.2 of these terms and conditions. This is because these modifications are mandatory for the parties. UNLESS AGREED BETWEEN THE PARTIES, UNDER NO CIRCUMSTANCES WILL WEKALL HAVE THE RIGHT TO REDUCE OR DOWNGRADE THE FUNCTIONALITIES OF THE CONTRACTED SERVICES DURING THE TERM OF THE CONTRACT, AND IN ACCORDANCE WITH THE PLAN CHOSEN BY THE CUSTOMER AND CONTRACTED BY SIGNING THE RESPECTIVE SOF.

23 ANTI-BRIBERY AND ANTI-CORRUPTION COMMITMENT.

The parties declare that they know that, in accordance with local and international anti-corruption and anti-bribery provisions, it is prohibited to pay, promise or authorize the direct or indirect payment of money or any other item of value to any public servant or government official, political party, candidate, or to anyone acting on behalf of a public entity when such payment involves a corrupt intention to obtain, retain or direct business to any person to obtain an unlawful advantage (“Anti-Bribery and Anti-Bribery Rules” Public Sector Corruption”). In addition, the parties recognize the existence of similar regulations on bribery in the private sector, understood as the bribery of any private person or private company to obtain an undue advantage (“Anti-Bribery and Anti-Corruption Regulations of the Private Sector” and together with the Anti-Bribery and Anti-Corruption Regulations of the Public Sector, the “Anti-Bribery and Anti-Corruption Regulations”). In view of the foregoing, the parties are obliged to know and comply with the Anti-Bribery and Anti-Corruption Regulations, abstaining from conduct that violates the above-mentioned Anti-Bribery and Anti-Corruption Regulations. The breach of the obligation contained in this clause will constitute a cause of immediate termination of this agreement without giving rise to a breach and without giving rise to any compensation.

24 MALICIOUS CODE.

WEKALL unconditionally and irrevocably undertakes to guarantee that the source code developed for the provision of the WeKALL service, as well as the information and documentation (including images, photographs, animation, video, audio, music, text and other elements that form part of the software) provided to THE CUSTOMER, are free of Malicious Code. WEKALL also undertakes to take the necessary measures to control the Malicious Code, which include, but are not limited to, implementing and verifying that policies, standards, procedures and software are working properly, for the protection and detection of Malicious Code. The commitments and obligations assumed by WEKALL in this clause will be subject to any applicable legal requirements.

25 PROTECTION AND PROCESSING OF PERSONAL DATA

The Parties agree that, for the purposes of this Contract, THE CUSTOMER will be understood as the Data Controller and WEKALL as the Data Processor. As such, for the purposes of processing personal data and in particular sensitive data by WEKALL, the following rules are envisaged: A) REGULATORY COMPLIANCE. The parties are obliged to comply with the provisions of the current Personal Data Protection Act, provided for in Law 1581 of 2012 and its regulations compiled in Decree 1074 of 2015, as well as in the others that add, modify or supplement it; B) RESPONSIBLE FOR THE INFORMATION. The CUSTOMER, who acts as responsible for the Information, will assume the obligations established in article 17 of Law 1581 of 2012, and therefore, declares that it has the authorization to process personal data by its Data Controllers, so that WEKALL can carry out the Processing in a legitimate manner, within the framework of the obligations of this contract; and C) DATA PROCESSOR. WEKALL, who carries out, on behalf of THE CUSTOMER, the processing of personal data whose controller is THE CUSTOMER, is considered as the Data Processor, therefore, may carry out the activities of collection, storage, use, circulation and deletion, as appropriate in accordance with the object of this contract and will be obliged to THE CUSTOMER and/or the data subject to comply with the obligations of the Data Processors established in law 1581 of 2012 and its regulatory decrees.

26 OPEN SOURCE.

The WE line services, including Wekall and Weprotect, provided by WEKALL and contracted by THE CUSTOMER, in one or more of their components, may contain open source licenses based on GPL, LGPL and AGPL. The terms and conditions of each of the above-mentioned open source licenses are available online at the following links: https://www.gnu.org/licenses/gpl-3.0.en.html (LPG); https://www.gnu.org/licenses/lgpl-3.0.en.html (LGPL); and https://www.gnu.org/licenses/agpl-3.0.html (AGPL).

27 CYBERSECURITY.

In order to comply with WEKALL's security policies and the regulations on information security and cybersecurity applicable to the contractual relationship, THE CUSTOMER acknowledges and accepts that WEKALL will take the following measures:

(i) Implement reasonable policies and procedures to manage information security and cybersecurity risks and threats, considering internationally accepted standards that are appropriate to our operations and services; (ii) Maintain effective information security and cybersecurity policies and procedures, including prevention, protection, detection, incident response, recovery and learning; (iii) Safeguard WEKALL information, using appropriate security measures to prevent its adulteration, loss, unauthorized or fraudulent access; (iv) In the event of a Cybersecurity Incident involving personal data of data subjects treated by THE CUSTOMER, WEKALL will notify THE CUSTOMER in a timely manner and will fully cooperate in resolving the incident, as well as in complying with any request from a competent authority.

27.1 REACH

The demonstrated breach of the obligations contained in this clause will not result in the automatic termination of the contract by THE CUSTOMER.

27.2 LIABILITY

In the case of a court decision or arbitral award that demonstrates WEKALL's non-compliance, we undertake to compensate THE CUSTOMER and affected third parties for the damages resulting from such breach, only to the extent that our responsibility is demonstrated.

27.3 DEFINITIONS

The expressions with initial capital letters used in this clause will be interpreted in accordance with the following meanings: A) Cybersecurity: It comprises the set of policies, concepts, resources, guidelines, actions and technologies aimed at protecting data, systems and applications essential to WEKALL's operations in cyberspace; B) Cyberspace: Environment resulting from the interaction between people, software and services on the internet, through technological devices connected to a network with multiple owners and operational requirements and various regulations.

28 DIFFERENCES BETWEEN THE CONTRACT, THE ANNEXES AND THE PROPOSAL.

If there are contradictions between the above-mentioned documents, the provisions of these terms and conditions and the annexes will always prevail; if there are differences between the latter, the provisions of this document will always prevail.

29 SOURCE OF INCOME.

The parties declare that their income comes from legal activities, that they are not negatively registered in national or international money-laundering prevention lists, that they do not fall within one of the two categories of money laundering (conversion or movement) and that, as a result, they are obliged to respond to the other party for all damages that may be caused as a result of this statement. In the same sense, it will be answerable to third parties. They also declare that their conduct is in accordance with the law and ethics and declare that good name and reputation are key elements in the conclusion and execution of this contract, which is why they agree that the fact that these and/or their legal representatives, their main shareholders or partners and/or managers are included in an investigation, report, report or list of National Police and/or Judicial or Foreign Authority on suspicion of being involved in money laundering, drug trafficking, trafficking in white goods, pimping, child pornography, embezzlement, kidnapping, extortion, membership and/or treatment with illegal armed organizations or criminal organizations of any kind, arms trafficking, terrorism, crimes against humanity or crimes against freedom, integrity and sexual formation, will be a sufficient reason to terminate this contract, without this generating any type of compensation in favor of the other party.

30 PREVENTION OF MONEY LAUNDERING AND TERRORIST FINANCING.

THE PARTIES, using the means and information to which they have access, have implemented measures to prevent transactions that derive from or are related to the execution of this contract from being used without their knowledge and consent as instruments for the concealment, management, investment or exploitation in any form of money or other assets derived from criminal activities or to give the appearance of legality to these activities. In this regard, THE PARTIES know and accept that any of them may unilaterally and immediately terminate this contract, without giving rise to the payment of any compensation in those cases where any of them are: A) Convicted by the competent authorities for crimes of drug trafficking, terrorism, kidnapping, money laundering, terrorist financing, administration of resources related to such activities or in any type of judicial proceeding related to the commission of the previous crimes. B) Included in lists for the control of money laundering and terrorist financing administered by any national or foreign authority, such as the list of the Office of Foreign Assets Control - OFAC, the UN list and other lists related to the topic of money laundering and terrorist financing.

31 CRIMINAL CLAUSE

31.1 NON-COMPLIANCE BY EITHER PARTY

If any of the parties (WEKALL or the CUSTOMER) terminates this contract without just cause and unilaterally, or simply fails or delays the fulfillment of the obligations deriving from this contract (with the exception of the payment obligation that is governed by paragraph 31.2 of these conditions), they will pay the other party who has fulfilled, or has been raided to fulfill, by way of penalty, compensation equivalent to twenty percent (20%) of the total value of this contract, which may be made effective through an executive process, without the need for default constitution, which both parties waive for mutual benefit, this contract being an enforceable title. The foregoing, without prejudice to making enforceable the obligations contracted by the breached party.

31.2 EARLY TERMINATION OF THE CUSTOMER OR DEFAULT IN PAYMENT BY THE CUSTOMER

If THE CUSTOMER terminates this contract unilaterally, or simply fails to comply with their obligation to pay FOR THE CONTRACTED SOLUTION, they will pay WEKALL an amount equivalent to the monthly value of THE SOLUTION multiplied by the months remaining until the end of the current term of THE SOLUTION, or compensation equivalent to twenty percent (20%) of the total value of THE SOLUTION, whichever is more onerous, sum or compensation that can be made effective through an executive process, without the need for a default, which THE CUSTOMER waives for the benefit of WEKALL, the present contract, the SOF and its annexes being enforceable. The foregoing, without prejudice to making enforceable the obligations contracted by the breached party.

3.2 ELECTRONIC SIGNATURE

By signing this document, THE PARTIES declare and undertake to: A) That they have agreed to sign this contract using the electronic signature mechanism, which complies with the requirements set out in Law 527 of 1999, its regulatory decrees and other regulations that regulate or modify it. B) That they may use data messages and emails (PDF format), as a valid notification and communication mechanism between the parties for everything related to this document. C) That they expressly renounce repudiating or ignoring the validity and/or content of the document due to the fact that it is signed through an electronic signature. D) That the information and data recorded in the messages or emails that have been exchanged pursuant to this document will be admissible before any judicial, administrative or other authority as before any person, and will constitute full proof of the facts and information contained therein, unless evidence is provided to the contrary. E) That the signatures used in the document are reliable, complete and binding to legally and contractually bind them in relation to their content and have the same validity and legal effects as the handwritten signature in accordance with Law 527 of 1999, its regulatory decrees and other regulations that regulate or modify it. F) Maintain control and exclusive custody over the signature creation data. G) Ensure that the signature creation data are not used improperly or unauthorized. H) Give immediate notice to the other Party of any event that causes the signature creation data to be questioned, repudiated and/or called into question, threatening their reliability and integrity.

33 FULL AGREEMENT

The documents referred to in paragraph 33 of these terms constitute the entire agreement made between the parties and replace and extinguish all previous drafts, agreements, arrangements, and understandings made between the parties and/or their users, regardless of whether they were oral, written and/or related to this matter or the contracting of the Services.

34 ANNEXES.

They form an integral part of these conditions: A. The SOF (Service Order Form in Spanish); B. The service level agreements (ANS) available at www.wekall.co; C. THE kickoff or act of initiation of the project; D. The modifications to the services of THE contracted SOLUTION agreed between the parties and that are in writing; and E. The membership contracts, terms and conditions of the third party/provider for database hosting.

35 POLICIES

If so established in the SOF, WEKALL undertakes to acquire and keep in force for the duration of the service of THE CONTRACTED SOLUTION, the compliance policies established in the above-mentioned SOF.

36 EXECUTIVE MERIT.

For all purposes, and because they contain clear, express obligations and because their enforceability is determinable, the parties agree that these conditions, the SOF with its respective commercial proposal and its annexes, provide executive merit before a competent judge.

37 APPLICABLE LAW.

For all purposes, this contract and the provision of the service contracted by THE CUSTOMER will be governed by Colombian law.

38 VALIDITY OF THE TERMS AND CONDITIONS.

These terms and conditions will take effect with the purchase of WeKall services and for the period contracted by the CUSTOMER through the subscription of the respective SOF.

Document version 3.0 ENE/25/2022

Master Software License and Service Agreement
WeKall LLC

BY EXECUTING A SERVICE ORDER FORM OR USING THE SERVICE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS MASTER SOFTWARE LICENSE AND SERVICE AGREEMENT (“Agreement”).

IF YOU ARE USING ANY SERVICE AS AN EMPLOYEE, AGENT, OR CONTRACTOR OF A CORPORATION, PARTNERSHIP OR SIMILAR ENTITY, THEN YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO SIGN FOR AND BIND SUCH ENTITY IN ORDER TO ACCEPT THE TERMS OF THIS AGREEMENT. THE RIGHTS GRANTED UNDER THIS AGREEMENT ARE EXPRESSLY CONDITIONED UPON ACCEPTANCE BY SUCH AUTHORIZED PERSONNEL.

The “Effective Date” (the “Effective Date”) of this Agreement is the date which is the earlier of (a) Client's initial access to any Service through any online provisioning, registration or order process or (b) the effective date of the first Service Order Form, as applicable, referencing this Agreement. This Agreement will govern Client's initial purchase on the Effective Date as well as any future purchases made by Customer that references this Agreement.

This Agreement is entered into by and between WeKall LLC, a Florida limited liability company (“WeKall” or “Provider”) and the person or entity placing an order for or accessing the Service (“Client” or “you”). The above parties shall be individually referred to herein as a “Party” and collectively as the “Parties.” In consideration of the terms and conditions set forth below, the parties agree as follows:

1. Definitions

1.1 “Affiliate” means any corporation, firm, partnership, limited liability company or other entity, whether de jure or de facto, that directly or indirectly owns, is owned by, or is under common ownership with a Party to the extent of at least fifty percent (50%) of the equity having the power to vote on or direct the affairs of the entity and any person, firm, partnership, corporation, limited liability company or other entity actually controlled by, controlling, or under common control with a Party; provided, however, that the term “Affiliate” shall not include either Party.

1.2. “Authorized Users” means the representatives authorized by The Client including employees, temporary agency staff, contractors, consultants and service providers to access and use the WeKall PBX (s) as specified in an Order pursuant to the terms of this Agreement.

1.3. “Costs” means Oscar's ordinary and necessary costs (calculated in accordance with US GAAP) incurred by OSCAR in the performance of Services (as defined below) under this Agreement.

1.4. “Documentation” means WeKall Software's guides, manuals, and other technical information in printed, machine-readable form or digital that describes the functionality and use of the WeKall PBX.

1.5. “Fees” shall have the meaning set forth in Section‎5 .1 of this Agreement.

1.6. “Intellectual Property Rights” or “IPR” means any ideas, whether or not patentable, inventions, discoveries, processes, works of authorship, marks, names, know-how, and any and all rights in such materials on a worldwide basis, including any rights in patents, inventor's certificates, utility models, copyrights, moral rights, trade secrets, mask works, and all related, similar or other intellectual property rights recognized in any jurisdiction worldwide, including all applications and registrations with respect thereto.

1.7. “Licensed Capacity” means the quantity of each software licensed as specified in a Service Order Form.

1.8. “Open Source Software” means software licensed under an open source license.

1.9. “Payment Date” means the due date for payment of the payments and any other amounts payable hereunder.

1.10. “Services” means the services described in the Service Order Form attached to this Agreement, as amended from time to time.

1.11. “Service Order Form” or “SOF” means an agreed written or electronic document, and any purchase order issued by the Client, which shall be subject to the terms and conditions of this Agreement that identifies the software to be licensed, the Licensed Capacity thereof, applicable Fees, including tax and payment terms and the Support to be purchased, and any other applicable terms (including but not limited to a listing of any additional Authorized Users, which for avoidance of doubt The Client shall be responsible for their agreement and compliance with the terms hereof and such obligation shall be deemed part of Section 2).

1.12. “Software Requirements” means any software, materials, operating systems, hardware, platforms and prerequisite items identified in the Documentation or License Information Document or other specifications provided by WeKall which are not included or part of the WeKall PBX and are required to ensure that the WeKall PBX operates in accordance with the Documentation.

1.13. “Territory” means world-wide except for those countries considered embargoed or sanctioned countries under U.S. or applicable laws or regulations.

1.14. “Third Party” or “Third Parties” means any person (s) or entity (ies) other than a Party or an Affiliate.

1.15. “Third Party Software” means Third Party software, libraries, and components excluding Open Source Software incorporated in or included with the WeKall PB.

1.16. “US GAAP” means United States Generally Accepted Accounting Principles.

1.17. “WeKall” means a Florida limited liability company, owner of the IPR and licensor/service provider of the software as a service WeKall PBX.

1.18. “WeKall PBX” means the software as a service WeKall PBX on the cloud to be licensed to the Client under the terms of this Agreement.

1.19. “WeKall Technology” means (i) the WeKall PBX, the Services, any software developed by WeKall, Documentation, WeKall APIs, WeKalla website (s) and any content published on the WeKall websites, (ii) any training materials, support materials, templates, tools, methodologies or know-how, (iii) WeKall Confidential Information and (iv) any modifications or derivative works of the foregoing.

2. License Grant and Services

2.1. Subject to the terms, conditions, and other restrictions set forth in this Agreement, and a valid SOF (including timely payments of any Fees therein), WeKall grants to the Client a non-exclusive, nontransferable, limited, and revocable license, without the right to sublicense, under WeKall IPR, to install, access, and use the WeKall PBX (i) in the Territory (ii) up to the Licensed Capacity; (iii) only for the Client's internal business purposes); (iv) for the term stated in the applicable SOF; and (v) in accordance with the Documentation, license information document and the applicable SOF. For the avoidance of doubt, the Client has no rights to create derivative works, assign, distribute, lease, rent, or otherwise transfer the WeKall PBX.

2.2. The Client Affiliates and Authorized Users may install, access, and use the WeKall PBX and Support under the terms of this Agreement, and such use shall be counted in determining the Client's utilization of the Licensed Capacity. The Client shall remain fully responsible for ensuring its Affiliates' and Authorized Users' agreement and compliance with the terms of this Agreement and the SOF.

2.3. The Client hereby acknowledges that the WeKall PBX may contain Third Party Software and/or Open Source Software and/or may require Software Requirements. In the event that Open Source or Third Party Software is included in the WeKall PBX, such Open Source or Third Party Software is made available to the Client in accordance with the licenses for such Open Source or Third Party Software. In the event that the WeKall PBX relies on Software Requirements and unless otherwise expressly provided in a SOF, the Client agrees that: (a) WeKall and its Affiliates have not obtained or conveyed to the Client any Intellectual Property Rights to use the applicable Software Requirements; (b) the Client shall be solely responsible, at its cost and expense, for procuring the required rights/licenses in the Software Requirements; (c) WeKall does not provide any warranties or support for Software Requirements; and (d) any claims with respect to the Software Requirements shall be made against the applicable third party provider of such Software Requirements.

2.4. WeKall shall perform the Services stated in the SOF in accordance with the terms of this Agreement and the SOF.

2.5. Unless otherwise stated to the contrary in this Agreement or the SOF, any SOF executed by the Parties in regards to the WeKall PBX license and Services shall be governed by this Agreement.

3. Scope of the License and Services

3.1. Uses of WeKall PBX - Client Responsibilities. The Client undertakes to: 3.1.1. He assumes full responsibility for the accuracy, quality, integrity and legality of his data and the means by which he acquired his data; 3.1.2. Use reasonable technical, administrative and commercial efforts to prevent unauthorized access or use of the WeKall PBX; 3.1.3. Correspondingly, The Client will refrain from: 3.1.3.1 Make the services available to any person who is not Authorized User; 3.1.3.1 Sell, resell, rent or lease the WeKall PBX; 3.1.3.3. Use the WeKall PBX to store or transmit materials that constitute infringement or defamation or any other illegal or libelous material, or store or transmit materials that violate the privacy rights of others, 3.1.3.4. Use the WeKall PBX to store or transmit malicious code; or 3.1.3.5. Attempt to obtain unauthorized access to the services or our systems or networks related to the administration of the WeKall PBX; 3.1.4. The Client agrees not to use or allow the use of the WeKall PBX, including by uploading, sending by email, publication, announcement or transmission by other means, of any material, including its content, its applications and third-party content, for any purpose that 3.1.4.1. Threatens or harasses any person or causes damage or injury to persons or property; 3.1.4.2. It involves the publication of false, defamatory, harassing or obscene material; 3.1.4.3 Violates privacy rights or promotes intolerance and racism; 3.1.4.4. It constitutes unsolicited bulk email, junk mail, spam, or chain letters; 3.1.4.5. It constitutes a violation of intellectual property rights or other proprietary rights; or 3.1.4.6. In any way, that violates applicable laws, statutes or regulations; 3.1.5. It is the sole responsibility of the Client the proper management of its database and its operation; 3.1.6. The use by the Client of the WeKall PBX is subject to limitations described herein regarding the number of Licensed Capacity or Authorized Users to use the WeKall PBX: 3.1.6.1. Depending on the Licensed Capacity stated on the SOF, the number of Authorized Users (Extensions) and the logins corresponding to the amount specified therein are limited; 3.1.6.2. an Authorized User's login credentials may be used only by the Authorized User designated by the Client until their account is deleted; and 3.1.6.3. the login of an Authorized User's account may be reassigned to a new person only when replacing a previously Authorized User who will no longer use the WeKall PBX. The Client may be designated as Authorized Users only persons over whom it has sufficient control (contractual or otherwise) to ensure compliance with this Agreement, such as employees, consultants and contractors, as long as they are logged in with the same domain; 3.1.7. The Client shall be responsible for ensuring the Internet connection on any hardware and software used in connection with the WeKall PBX and all related configurations (collectively referred to as “Software Requirements”) to comply with the minimum standards and technical requirements set out and available at www.wekall.ai/softwarerequirements; 3.1.8. The Client agrees to: 3.1.8.1 Grant access to WeKall personnel in the physical facilities (only if required by WeKall) and other remote resources of the Client and under its control. Access will be granted with advance notice and in the presence of the Client's IT personnel. This provision aligns with WeKall's reasonable requests to fulfill its obligations stemming from the granted WeKall PBX license; 3.1.8.2. Make under its own responsibility and cost any adjustment to the Client's technical and technological environment that WeKall finds reasonably necessary to satisfy the minimum technical requirements established in the Software Requirements; 3.1.9. The Client may use the WeKall PBX only for approved devices established in the Software Requirements. To ensure the proper operation of the WeKall PBX, the Client shall maintain an internet service for uploading and downloading that guarantees the following conditions: 3.1.9.1. Minimum speed of 80Kbps for an audio call and 512Kbps for a video call, 3.1.9.2. Latency for audio or video maximum of 120ms, and 3.1.9.3. Packet loss less than 5%; 3.1.10. The Client acknowledges and understands that the quality of the call depends not only on the specification and availability of the WeKall PBX, but also on the telecommunications network to which the other parties are connected; 3.1.11. The Client may only assign one (1) extension per Authorized User, unless said extension is used with the same IP phone by different users or through the functionalities offered by the WeKall PBX (Example: Huntgroup). Failure to comply with this condition will entitle WeKall to retroactively charge the monthly charges for each additional Authorized User or extension that would be applicable to the newly assigned user, charges that must be assumed and paid by the Client pursuant to Section 6 of this Agreement. 3.1.12. The Client shall pay the value of the WeKall PBX on the date and under the conditions set forth in this Agreement and the SOF; 3.1.13. Adopt customary preventive measures within technology operations during the execution of this Agreement. This is essential to prevent potential failures that could result in any form of disruption to the services offered by WeKall.; 3.1.14. Ensure the availability of physical space as well as the required personnel at all stages of the implementation and training process in accordance with the implementation methodology; 3.1.15. Execute the tasks assigned to it within the Service work plan; 3.1.16 Provide the data required by WeKall and stated in the Service's Kickoff minute.

3.2. WeKall PBX and the Service — Responsibilities of WeKall. Once the process of implementing the WeKall PBX has been completed in accordance with each of the stages established in the kickoff of the Service, WeKall undertakes to: 3.2.1. Gran the license of WeKall PBX pursuant to the terms set forth in this Agreement and the SOF; 3.2.2. Offer remote technical support for the WeKall PBX in accordance with the terms stated in Section 12 of this Agreement; 3.2.3. Will use all reasonable efforts from the technical point of view to make the WeKall PBX available to the Client with a minimum availability of 99.5% out of scheduled maintenance while also striving to minimize data loss during the Client's communications, except for: 3.2.3.1. Any unavailability caused by circumstances beyond its reasonable control, including but not limited to acts of God, governmental actions, floods, fires, earthquakes, social unrest, acts of terrorism, strikes or other labor problems other than those involving its employees, damages caused by the Client and/or its users, failures or delays of the Internet service provider of the Client, Third Parties, including but not limited to Amazon Inc., and 3.2.3.2 Any unavailability due to unforeseeable service failures of the Third Party/local and national telephone provider chosen by WeKall; 3.2.4. Deliver the technical features of the WeKall PBX pursuant to this Agreement and the SOF; 3.2.5. The Client may acquire with WeKall the call recording service in accordance with the terms set forth in the SOF, and the following conditions: 3.2.5.1. WeKall will choose the Third Party/cloud storage provider pursuant to the provisions of Section 3.5 of this Agreement; 3.2.5.2. The recordings will be stored on the cloud server of the Third Party/provider for the term stated in the SOF (the “Storage Term”); 3.2.5.3. Upon the conclusion of the Storage Term, WeKall will furnish the recordings to the Client if the Client submits a written request within ten (10) days after the Storage Term's conclusion. Otherwise, the recordings will be automatically deleted. If the recordings are indeed requested and subsequently delivered to the Client, WeKall will proceed with their complete deletion from its servers or the Third Party server; 3.2.6. WeKall grants the Client access to the WeKall PBX via approved and/or certified devices listed in the compatibility matrix provided in the Software Requirements; 3.2.7. IP-based communications have inherent limitations relative to traditional analog or other communication methods. While WeKall was designed to address and manage these limitations, WeKall cannot guarantee that all communications transmitted to or from the WeKall PBX (including voice, fax, and text messages) will be delivered without partial or any data loss. 3.2.8. Constant monitoring of the 7x24 platform (Core) and validation of the service operation to deliver the availability offered to the Client of 99.5%; 3.2.9. If the Client and/or a third party makes modifications to the WeKall PBX through WeKall PBXs or software developed within the organization or through any technical mechanism, WeKall ceases to be responsible for the proper performance of the WeKall PBX, unless WeKall has verified and approved such development. When modifications are made to the WeKall PBX as a result of a support case and these modifications are in writing and originated in personnel of the WeKall support department, they are not considered as internal developments therefore, this clause does not apply. If the Client requires to develop some type of software component that integrates with the WeKall PBX, it must be done through an integrator that does not interfere with the WeKall PBX.

3.3. Information Security and Cybersecurity. Considering that the Clients' information is one of its most important assets, WeKall will be subject to the following obligations: 3.3.1. WeKall shall be responsible for establishing and maintaining security policies, including security of physical, digital, virtual, cyberspace elements independent of their transit and/or location, which shall be designed to: 3.3.1.1. Guarantee the protection, comprehensiveness, availability and confidentiality of all information accessed on the occasion of this contract and in accordance with its level of sensitivity. 3.3.1.2 Protect in advance against threats and/or risks that may affect the information that is accessed during the contracted service, 3.3.1.3 Protect against unauthorized access or use of Confidential Information or classified as personal data according to applicable law, 3.3.1.4 Ensure that all information is treated in accordance with applicable security standards. WEKall must develop procedures to manage any incident of unauthorized access and/or violation that threatens the security of the confidential information of the Client and/or personal data according to applicable laws, 3.3.1.5 WEKALL may modify its security policies, including physical security, at any time during the term of the contract, in accordance with the applicable standards and good security practices, provided that the conditions defined with the Client are met; 3.3.2. Have suitable security devices and tools that protect their networks and technological infrastructure; 3.3.3. Establish controls, tools and/or mechanisms for the secure deletion and destruction of information in accordance with the best practices of the industry and procedures and mechanisms for the return and delivery to the Client of all the information to which he had access during the validity of the contracted service; 3.3.4 For contracts that within the provision of its service receive, store, process, deliver or transmit personal data in accordance with applicable laws, WeKall declares to know, accept and comply with the regulation on personal data and maintain during the term of the contract the security and protection measures required by applicable laws; 3.3.5. WeKall shall develop contingency and continuity plans for interruption on the Services or the WeKall PBX. WeKall shall implement periodic testing procedures to the contingency and continuity plans; 3.3.6. WeKall will provide immediate notice to the Client in case of any event or circumstance that alters the normal development and/or execution of the contracted service. WeKall undertakes to establish procedures, responsibilities and measures to inform the Client in an effective and timely manner, about the changes, alterations or modifications made to the information or elements involved in the development of this Agreement, without the corresponding authorization. Likewise, WeKall will take the necessary corrective measures immediately when an alteration or unauthorized manipulation is detected; 3.3.7. During the term of the Agreement, WeKall will safeguard the database or databases provided by the Client and use them solely for the fulfillment of its contractual obligations under this Agreement. Likewise, WeKall should have the capability to encrypt the information received from the Client that needs to be protected, contingent upon the compatibility of the Client's hardware or software. Consistent with the aforementioned, WeKall will have perimeter security tools and tools that prevent data loss intended to avert any potential leakage of information; 3.3.8. WeKall shall maintain reasonable and sufficient security controls during the execution of this Agreement. 3.3.9. WeKall will execute the procedures established in its security policies implemented by the company as a main component of its accreditation and/or certification under ISO 27001 standards.

3.4. Software Requirements. The Software Requirements that the Client must adhere to for the WeKall PBX are detailed and available at www.wekall.ai/softwarerequirement.

3.5 Third Parties. 3.5.1. WEKALL may offer the WEKALL PBX with local and national telephone services provided and operated by a Third Party/supplier pursuant to a separate service agreement to be executed between the Client and such Third Party (“Third Party Services”); 3.5.2. WeKall will choose the Third Party/provider for the provision of the local and national telephone service to be integrated with WeKall PBX, and the Third Party/provider for the cloud storage of the recordings. WeKall, at its sole discretion, has the right to change or replace the Third Party/supplier at any time prior to written notice to the Client within a minimum of three (3) days, provided that the conditions offered by the new Third Party/telephone or storage provider do not deteriorate the current features and quality of the WeKall PBX, and the same fixed number unless the Client agrees to change it; 3.5.3. The WeKall PBX will also be subject to the terms and conditions established by the Third Party/suppliers. Thus, the master agreements, terms and conditions of the Third Parties/suppliers, which shall constitute an integral part of this Agreement; 3.5.4. The Client authorizes WeKall to invoice, collect, and remit to the Third Party service provider the amounts attributable to the third-party Services in accordance with the procedures applicable to the WeKall PBX. The Client acknowledges that: 3.5.4.1.WEKALL makes no representations or warranties regarding, and shall have no liability whatsoever for, the Third Party services; 3.5.4.2. WeKall shall not be considered a reseller of Third Party services; and 3.5.4.3. The Client will only seek from the Third Party service provider any resource related to it; 3.5.5. The Third Party provider chosen by WeKall for telephone services for incoming and outgoing local and national calls for Colombia is Telmex Colombia S.A., and for outgoing calls to cellular for Colombia is UNE EPM Telecommunications S.A. E.S.P. (Tigo Colombia). 3.5.6. The Client may retain and manage the PBX telephone lines that are currently under their ownership and have been sourced through other Third Party providers, aside from WeKall. In the above case, the Client must redirect the numbers and call traffic retained with the other Third Party to the WeKall PBX.

3.6. License Restrictions. Except for the limited licenses expressly granted in Section 3, the Client has no further rights in the WeKall PBX (s), whether express, implied, arising from estoppel or otherwise. Further restrictions regarding The Client's use of the WeKall PBX are set forth below. Except as expressly authorized herein, The Client will not: 3.6.1 prepare any derivative works, or otherwise use, copy, modify, distribute, assign, sublicense, lease, rent, or otherwise transfer the WeKall PBX, except to the extent required by law; 3.6.2. use the WeKall PBX in an outsourcing or service bureau environment on its behalf and/or on behalf of non-affiliated third parties or allow the WeKall PBX to be used by an outsourcing or service bureau provider on behalf of the Client; 3.6.3. distribute the WeKall PBX to end-users as distributed on-premises Tations or offer the WeKall PBX as a cloud service or software-as-a-service to any end-users; 3.6.4. reverse engineer, reverse assemble, reverse compile, translate, or otherwise attempt to discover the Source Code form of any WeKall PBX that are provided in Object Code form, except as permitted by the national or regional law of the places where the Client does business (without the opportunity for contractual waiver), and then only with respect to the particular copy of Object Code incorporated into that particular WeKall PBX's; 3.6.5. use any of the WeKall PBX components, files, modules, audio-visual content, or related licensed materials separately from the WEKall PBX; 3.6.6. attempt to disable or circumvent any of the licensing mechanisms within the WEKall PBX; 3.6.7. alter or remove any copyright, trademark or patent notice (s) in the WEKall PBXs; and 3.6.8. use the WEKall PBXs in a way that requires the WEKall PBX to be licensed as Open Source Software.

4. Delivery Time and Implementation

WeKall PBX shall be implemented by WeKall according to the terms and conditions set forth in this Agreement, the SOF, and Kickoff.

Notwithstanding the foregoing, the implementation term may be extended with the prior written agreement of the parties at least five (5) days before the date of termination of the implementation term.

The stabilization period of the WeKall PBX will be two (2) weeks from the completion date of the implementation.

Once the cloud service has been activated and its activation notified to the registered email, the WeKall PBX will be deemed to be activated.

5. Term.

This Agreement commences on the Effective Date and shall continue for the duration specified as the Term in the SOF, unless terminated earlier in accordance with the terms of this Agreement.

5.1. Automatic Renewal. The term of this Agreement will be renewed for an equal period if non-party opposes the renewal by written communication to the other at least three (3) months before the expiration of the current term.

6. Fees

6.1. Fees. The total value of this Agreement (the “Fees”) for the license of the WeKall PBX and the Services listed in the SOF shall be the amount (s) stated in the SOF, which will be paid to WeKall in accordance with the terms of such SOF and this Agreement.

6.2. Currency and Interest. Any amounts payable hereunder shall be made in United States currency or such other currency as may be agreed in writing by the Parties.

6.3. Annual Fee Increments. If this Agreement is renewed, the Fees will increase by a percentage that matches the increase in the Consumer Price Index (CPI) of the United States for each year of the Agreement's validity.

6.3. Taxes. The Fees agreed between the Parties are net prices and free of taxes directly and directly related to the license of the WeKall PBX and the Services to the Client. Therefore, the Fees may not be subject to any deductions, withholdings or discounts that may be legally applicable, all of which shall be the responsibility of the Client in any scenario.

7. Late Payments and Additional Costs.

7.1. Late Payments. The nonpayment of two (2) or more invoices issued by WeKall pursuant to this Agreement and the SOF, WeKall may, at its sole discretion, suspend the WeKall PBX license and Services to the Client, and/or unilaterally terminate this Agreement with just cause. Likewise, The Client will assume all additional costs generated by the reactivation of the WeKall PBX, costs that may not exceed the value equivalent to a monthly fee of the WeKall PBX license. If the service is suspended due to non-payment, WeKall is obliged to restore the service within three (3) business days after receiving confirmation of payment.

7.2. Interest. Late payments will not be allowed, in such event, interest will be caused at the maximum rate allowed by the applicable law.

7.3. Implementation Delays. The additional costs generated by the non-execution of the implementation of the WeKall PBX for reasons attributable to The Client must be paid by the Client, and those that arise for reasons attributable to WeKall, will be assumed by the latter.

8. Additional Costs.

The Client must assume the additional costs and expenses that may arise in the following situations:

8.1. Failure to comply with any of the responsibilities assigned to it, which must be duly proven.

8.2. Modifications to the Kickoff schedule originated from delays in the execution of activities assigned to the Client and/or suspension of the contracted services due to late payments.

8.3. Reconnection of the WeKall PBX for nonpayment.

8.4. Additional consulting, training, scheduling and/or support activities that are not included in the SOF.

8.5. Client's request for equipment, hardware, or software in addition to the stated in the SOF.

9. Confidentiality.

9.1 The Parties acknowledge that the Receiving Party will have access to information that is treated as confidential and proprietary by the Disclosing Party, including, without limitation, the existence and terms of this Agreement, trade secrets, technology, and any information pertaining to business operations and strategies, customers, pricing, marketing, finances, sourcing, personnel, business model or operations of the Disclosing Party, its affiliates, or their suppliers or customers, in each case whether spoken, written, printed, electronic, or in any other form or medium (collectively, the “Confidential Information”). Any Confidential Information that the Receiving Party accesses or develops in connection with this Agreement shall be subject to the terms and conditions of this Section. The Receiving Party agrees to treat all Confidential Information as strictly confidential, not to disclose Confidential Information or allow it to be disclosed, in whole or part, to any third party without the prior written consent of the Disclosing Party in each instance, and not to use any Confidential Information for any purpose except as required in the performance of this Agreement. Receiving Party shall notify the Disclosing Party immediately in the event the Receiving Party become aware of any loss or disclosure of any Confidential Information.

9.2 Confidential Information shall not include information that:

(a) is or becomes generally available to the public other than through the Receiving Party's breach of this Agreement; or

(b) is communicated to the Receiving Party by a third party that has no confidentiality obligations with respect to such information.

6.3 Nothing therein shall be constructed to prevent disclosure of Confidential Information as may be required by applicable law or regulation, or pursuant to the valid order of a court of competent jurisdiction or an authorized government agency, provided that the disclosure does not exceed the extent of disclosure required by such law, regulation, or order. Receiving Party agrees to provide written notice of any such order to an authorized officer of the Disclosing Party within 3 business days of receiving such order, but in any event in advance of making any disclosure to permit the Disclosing Party to contest the order or seek confidentiality protections, as determined in the Disclosing Party's sole discretion.

10. Termination.

This Agreement shall terminate at the expiration of its non-renewed Term. Either Party may immediately terminate this Agreement at any time in the event that:

10.1. In the event of a material breach of this Agreement.

10.2 A receiver is appointed to the non-terminating Party or its property;

10.3. The non-terminating Party becomes insolvent or unable to pay its debts as they mature or ceases to pay its debts as they mature in the ordinary course of business or makes an assignment for the benefit of its creditors;

10.4. Any voluntary proceedings are commenced by or for non-terminating Party under any bankruptcy, insolvency or debtor's relief law; or

10.5. Any proceedings are commenced against non-terminating Party under any bankruptcy, insolvency or debtor's relief law and such proceedings are not vacated or set aside within thirty (30) days from the date of commencement thereof.

10.6. WeKall may immediately terminate this Agreement if the Client fails to pay any Fee due under this Agreement.

11. Open Source.

The WeKall PBX in one or more of its components, may contain open-source licenses based on GPL, LGPL AND AGPL. The terms and conditions of each of the open-source licenses mentioned are available online at the following links: https://www.gnu.org/licenses/gpl-3.0.en.html (GPL); https://www.gnu.org/licenses/lgpl-3.0.en.html (LGPL); and https://www.gnu.org/licenses/agpl-3.0.html (AGPL).

12. Support.

In case of malfunctions in the contracted service (s) and/or in case of concerns, the Client, regardless of the service and support plan chosen and described in the SOF, will have access to the WeKall knowledge base and technical support FAQs available at https://support.wekall.co/support/solutions/folders/27000059964.

WeKall will provide remote support service pursuant to the conditions set forth in the SOF as follows: In case of failures or malfunctions in any component of the WeKall PBX, the Client may report them through the WeKall support portal available at https://support.wekall.co/support/solutions/27000036947, or the technical support chat available at www.wekall.co, or the support telephone (+57 601 7430201 or +57 602 4864645), to describe the problem in detail and make a preliminary diagnosis which will be solved according to the qualification parameters of the request, which will determine the time of attention and response following the WeKall SLA terms.

12.1. Support Requests. Requests for remote support elevated by the Client via web port, chat or telephone will be received only through the members of the Client's technology department.

12.2. Support Care — Response Terms. In accordance with the provisions of this Section, Wekall's service operation model will be provided to the Client.

12.3. Pre-Essential Support. In person support service is not included within the scope of the. Therefore, any face-to-face support service requested by THE CLIENT will be billed by WEKALL completely independently of the services contracted in this contract. The value of the additional face-to-face support services will be negotiated in agreement with THE CLIENT.

12.4. Equipment Loan. WeKall will NOT provide the Client with equipment as a loan, except for cases in which the services include the rental of equipment as appropriate and in accordance with the provisions of the terms and conditions of the services contracted and available in wekall.co/legal.

13. Ownership Rights.

Except as otherwise provided in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, in the ownership of the information, content or any part of the other's intellectual property. As set forth by the parties, the Client owns all the intellectual property rights of the Client data, and WeKall and the Third Party providers, as applicable, own all the intellectual property rights of the WeKall PBX and the Services.

13.1. All rights, titles and interests in the Wekall PBX, including intellectual property rights, shall remain the property of WeKall and/or the Third Party/supplier, and belong exclusively to WeKall and/or the Third Party/supplier as applicable;

13.2. The Client may not, nor will it request or allow third parties:

13.2.1. Remove or modify the trademarks of any program or the notices referring to the property rights of WeKall and/or the Third Party/Provider;

13.2.2. Make the programs or materials derived from the WeKall PBX (with the exception of their content and applications) available to third parties in any way for use in the third party's business operations (unless such access is expressly permitted by WeKall and/or the Third Party /provider);

13.3. By accepting this Agreement, the Client agrees to grant WeKall and the Third Party/Provider a royalty-free, worldwide, limited, non-assignable, non-sublicensable right and license to copy, duplicate, transmit, process, and use their data and content solely for the purpose of providing the WeKall PBX service as a software. This authorization allows WeKall and the Third Party/Provider to use the Client's data and content without any additional fees or restrictions. ;

13.4. WeKall do not make any guarantees regarding the content provided by the Client. This includes, but is not limited to, the accuracy, completeness, merchantability, fitness for a specific purpose, or non-infringement of any intellectual property rights or other rights of third parties or entities such as trademarks, patents, and copyrights.

13.5. WeKall will make all reasonable technical, administrative and commercial efforts to guarantee the confidentiality of the content and data of the Client. WeKall will not be liable to the Client in the event that third parties have access to the content or data of the Client when the latter has provided such access.

14. Intellectual Property Rights.

WeKall's products and/or services, including but not limited to WeKall PBX, and its logos or designs are registered trademarks owned by WEKALL S.A.S. BIC, a Colombian company and affiliate of WeKall. All information, materials, and systems pertaining to the design and operation of WeKall PBX and any other products or services offered by WeKall, as well as any materials developed by WeKall to provide such services, such as formats, configurations, computer programs, text, programming codes, graphic elements, logos, images, illustrations, photographs, sound, videos, data, information, or HTML/XML text, found on the “wekall.co” website or servers of WeKall, including industrial secrets, know-how, methodology, and processes related to WeKall and other services, are the exclusive property of WeKall. This includes all copyrights, trademarks, patents, designs and drawings, industrial secrets, and any other industrial or intellectual property rights inherent to WeKall Materials. The client is not permitted to use or benefit from WeKall Materials unless there is a written agreement executed by both parties on such terms.

15. Assignment.

Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party's prior written consent (not to be unreasonably withheld); provided, however, either party may assign this Agreement in its entirety (including all SOFs), without the other party's consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section will be null and void.

16. Warranty.

The WeKall PBX license and the Services will be provided pursuant to the terms set forth in this Agreement and the SOF. WeKall warrants that the WeKall PBX and the Services will perform in all material respects in accordance with the Documentation. WeKall cannot guarantee that the features of the WeKall PBX meet any specific requirements of the Client that are not outlined in this Agreement, the SOF, and the Documentation. WeKall does not guarantee that the operation of WeKall PBX will be uninterrupted or error-free and therefore disclaims any liability arising therefrom, provided that WeKall PBX shall have a minimum availability of 99.5%.

Unless otherwise stated to the contrary in this Agreement, WeKall cannot guarantee that the WeKall PBX will meet the necessary requirements, standards, laws, or regulations set by licensing agencies of any country. This includes the laws of any government or international regulations.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER PARTY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

17. Limited Liability.

17.1. SUBJECT TO APPLICABLE LAW AND NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DOWNTIME COSTS, LOSS OF DATA, RESTORATION COSTS, LOST PROFITS, OR COST OF COVER) REGARDLESS OF WHETHER SUCH CLAIMS ARE BASED ON CONTRACT, TORT, WARRANTY OR ANY OTHER LEGAL THEORY.

17.2. EXCEPT FOR AN ACTION BROUGHT FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, DATA CLAIMS OR IP CLAIMS, EACH PARTY'S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES RECEIVED BY OR PAYABLE TO WEKALL IN THE TWELVE MONTHS PRECEDING THE CLAIM (“THE GENERAL LIABILITY CAP”).

17.3. IN THE CASE OF IP CLAIMS AND DATA CLAIMS, WEKALL AND ITS AFFILIATES' TOTAL LIABILITY TO THE CLIENT AND ITS AFFILIATES FOR ALL SUCH CLAIMS IN THE AGGREGATE (FOR DAMAGES OR LIABILITY OF ANY TYPE) WILL NOT EXCEED TWO TIMES (2X) THE GENERAL LIABILITY CAP (“SUPERCAP”).

17.4. IN NO EVENT WILL EITHER PARTY (OR ITS RESPECTIVE AFFILIATES) BE LIABLE FOR THE SAME EVENT UNDER BOTH THE GENERAL LIABILITY CAP AND THE SUPERCAP. SIMILARLY, THE FOREGOING CAPS WILL NOT BE CUMULATIVE; IF A PARTY (AND/OR ITS AFFILIATES) HAS ONE OR MORE CLAIMS SUBJECT TO EACH OF THOSE CAPS, THE MAXIMUM TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE APPLICABLE CAP.

17.5. THE PARTIES AGREE THAT THIS SECTION 17 WILL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE AND WILL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE APPLICABLE MONETARY CAPS SET FORTH IN THIS SECTION WILL APPLY ACROSS THIS AGREEMENT AND ANY AND ALL SEPARATE AGREEMENT (S) ON AN AGGREGATED BASIS, WITHOUT REGARD TO WHETHER ANY INDIVIDUAL CLIENT AFFILIATES HAVE EXECUTED A SEPARATE SOF.

18. Exclusion of Liability.

18.1. WeKall obligations are strictly limited to providing the WeKall PBX license and the Service pursuant to the terms set forth in this Agreement and the SOF. WeKall cannot be held responsible for any delays in implementing and configuring the WeKall PBX if the Client does not have the necessary infrastructure as per the Software Requirements. This includes the setup and regular operation of the system. This does not affect the Client's obligation to meet these requirements, even if a third party is responsible. Furthermore, if the Client fails to fulfill any of their obligations related to the contracted services, WeKall will not be held responsible. Additionally: a) Any additional services requested outside the scope of the SOF or for any component not included in the same will be billed separately from this Agreement's execution; b) WeKall will NOT be responsible for any type of violation suffered by the security or any component of the technological infrastructure of the Client by third parties for fraudulent practices or cause any type of damage to it. Therefore, It is the sole and exclusive responsibility of the client to take all necessary measures and precautions to ensure the security of their technological infrastructure; c) WeKall cannot be held responsible for any damages caused by the Client's personnel or any third parties due to fraudulent practices, configurations, interventions, or violations that affect the client's technological infrastructure in any way; and d) The Client acknowledges that WeKall does not control the transfer of data through communications systems, including the internet, and that the services may be subject to limitations, delays and other problems inherent in the use of such communications systems. WeKall cannot be held responsible for delays, failures, or other damages resulting from such problems. WeKall cannot be held responsible for problems related to the performance, operation or security of services arising from the content of Third Party/supplier applications. WeKall makes no representations or warranties regarding the reliability, accuracy, completeness, correctness or usefulness of Third Party/supplier content, and assumes no liability arising under or as a consequence of Third Party/supplier content.

18.2. Being WeKall exempt from liability for the implementation and configuration delays of the WeKall PBX within the term stated in the Kickoff, the Client is still obligated to make payments as outlined in this Agreement. Payment terms may be altered only with written agreement from both parties.

19. Structure of this Agreement.

19.1 This Agreement consists of (i) this document, (ii) any Service Order Form, and (iii) any document referenced therein.

19.2. This Agreement and the Service Order Form shall be signed by Wekall's CEO and the Client's CEO.

19.3. For the avoidance of doubt, the conditions set forth in the Service Order Forms are incorporated into and form part of the operative provisions of this Agreement.

19.4. If a Service Order Form applies, each Service Order Form shall be treated as if it was automatically incorporated and shall be governed by this document as if the provisions of this document are explicitly and unambiguously set forth in the Service Order Form.

19.5. To the extent of any inconsistency between an express term of this Agreement and the provisions of the Service Order Form, the express term of the Service Order Form shall prevail to the extent of such inconsistency.

20. Anti-Money Laundering.

The Parties acknowledge their obligation to comply with all applicable anti-money laundering (AML) laws, regulations, and guidelines of the United States and the State of Florida. Both Parties affirm their commitment to preventing their business relationship from being used for illicit financial activities, including money laundering and terrorist financing. In pursuit of AML compliance, the Parties undertake the following: (a) Customer Due Diligence (CDD): Each Party shall conduct thorough customer due diligence procedures to verify the identity of its customers or counterparties. This includes obtaining and maintaining accurate identification records, understanding the nature of the business relationship, and assessing the potential risks associated with the relationship; (b) Reporting of Suspicious Activities: If either Party becomes aware of any transactions, behavior, or activities that could indicate money laundering, terrorist financing, or other illicit financial conduct under AML laws, that Party shall promptly report such suspicions to the appropriate law enforcement and regulatory authorities as mandated by law; (c) Record Keeping : Both Parties shall maintain comprehensive records of transactions, communications, and customer due diligence measures as required by AML laws. These records shall be retained for the duration specified by relevant laws; (d) Training and Awareness: Both Parties shall ensure that their employees receive appropriate training on AML laws, regulations, and internal policies. This training shall enable employees to recognize potential money laundering risks, apply due diligence, and respond effectively to suspicious activities; (e) Zero-Tolerance Policy: Both Parties unequivocally adopt a zero-tolerance stance toward money laundering, terrorist financing, and related criminal activities. Any suspicions or indications of such activities shall be treated seriously, investigated thoroughly, and reported promptly to the appropriate authorities; (f) Cooperation with Authorities: If either Party is required by law enforcement or regulatory authorities to provide information related to potential money laundering or suspicious activities, that Party shall fully and cooperate provide the requested information and assistance; (g) Termination for Cause: If either Party has reasonable grounds to believe that the other Party is engaged in money laundering, terrorist financing, or other unlawful financial activities, the Party may terminate the business relationship and shall report such concerns to the relevant authorities; (h) Review and Enhancement: Both Parties shall periodically review and enhance their AML policies, procedures, and controls to ensure compliance with evolving AML laws and regulations within the State of Florida.

This AML Section aims to establish a framework for robust AML compliance and cooperation between the Parties, as required by Florida law. However, the Parties acknowledge that specific AML requirements may vary based on the nature of their business, the industry, and evolving legal standards. They agree to seek legal advice to ensure ongoing compliance with AML laws and regulations in Florida.

21. Malware Warranty.

WeKall warrants that the Services hosted by WeKall will be monitored using commercially available means to attempt to detect and prevent the introduction of any computer instructions, circuitry or other technology means whose purpose or effect is to disrupt, damage or interfere with the authorized use of, or allow access to, the computer and communications facilities or equipment of WeKall or the Client, including, without limitation, any code containing viruses, Trojan horses, worms, backdoors, trap doors, time-out devices or similar destructive or harmful code or code that self-replicates (collectively, “Malicious Software”).

22. Indemnification.

22.1. Indemnification by WeKall. WeKall will defend the Client and its Affiliates, from any third party claim alleging that the Client's use of the WeKall Technology as contemplated hereunder infringes such third party's patent, copyright and/or trademark intellectual property rights (an “IP Claim”), and will compensate and hold harmless The Client and its Affiliates from and against any damages and costs awarded against The Client or its Affiliates, or agreed in settlement by WeKall (including reasonable attorneys' fees) resulting from such IP Claim. WeKall will have no liability or obligation with respect to any IP Claim if such claim is caused in whole or in part by (i) unauthorized use of the WeKall Technology by the Client, its Affiliates or Authorized Users; (ii) modification of the WeKall Technology by anyone other than WeKall or its representatives; (iii) or the combination, operation or use of the WeKall Technology with other data, hardware or software not provided by WeKall. If the Client's use of the WeKall Technology results (or in WeKall's opinion is likely to result) in an IP Claim, WeKall may at its own option and expense (a) seek for the Client the right to continue using the foregoing items as set forth hereunder; (b) replace or modify them to make them non-infringing; or (c) if options (a) or (b) are not commercially reasonably determined as determined by WeKall, then either the Client or WeKall may terminate this Agreement, wherever upon WeKall will the Client, on refund a Rated basis, any Fees the Client has previously paid WeKall for the corresponding unused portion of the WeKall PBX or Services. The sections above state Wekall's entire liability and the Client's exclusive remedy with respect to an IP Claim.

22.2. Indemnification by The Client. The Client will defend WeKall and its Affiliates from any third party claim (“Claim”), and will compensate and hold harmless WeKall and its Affiliates from and against any damages and costs awarded against WeKall and its Affiliates, or agreed in settlement by the Client (including reasonable attorneys' fees) resulting from such Claim, to the extent caused by: (i) The Client's or its Affiliate's unauthorized supply, disclosure, or processing of the Client Data, including Personal Data therein, (ii) The Client's or its Affiliate's violation of laws applicable to the Client's or its Affiliate's business.

22.3. Indemnification Procedures. In the event of a potential indemnity obligation under this Section 22, the compensated party will: (i) promptly notify the compensating party in writing of the claim, (ii) allow the compensating party the right to control the investigation, defense and settlement (if applicable) of such claim at the compensating party's sole cost and expense, and (iii) upon request of the compensating party, provide all necessary cooperation at the compensating party's expense. Failure by the compensated party to notify the compensating party of a claim under this section will not highlight the compensating party of its obligations under this Section, however, the compensating party will not be liable for any litigation expenses that the compensated party incurred prior to the time when notice is given or for any damages and/or costs resulting from any material prejudice caused by the delay or failure to provide notice to the compensating party in accordance with this section. The compensating party may not settle any claim that would bind the compensated party to any obligation (other than payment covered by the compensating party or ceasing to use infringing materials) or require any admission of fault by the compensated party, without the compensated party's prior written consent, such consent not to be unreasonably withheld, conditioned or delayed. Any indemnification obligation under this Section 22 will not apply if the compensated party settles or makes any admission with respect to a claim without the compensating party's prior written consent.

23. Early Termination.

In the event that the Client wishes to terminate without cause this Agreement prior to its designated expiration date, the Client shall be obligated to pay an early termination fee amounting to 60% of the remaining contract value (the “Termination Fee”). The calculation of this fee encompasses both the costs associated with setup, provisioning, and maintenance of the PBX software as a service on the cloud, as well as the anticipated lost profits that would have been accrued over the remaining term of the Agreement.

The early Termination Fee shall be due and payable within five (5) days from the effective date of termination. This fee is intended to fairly compensate WeKall for the financial impact resulting from the premature termination and the ensuing loss of anticipated revenue.

Upon the effective date of early termination, the Client's access to the WeKall PBX and associated services shall cease. When applicable, the Client shall be responsible for promptly requesting the call recordings within the term stated in this Agreement for such purpose, prior to termination.

24. Governing Law; Forum; Trial.

This agreement shall be deemed to have been made in the state of Florida, United States (“U.S.A.”) and shall be constructed according to the laws of the state of Florida, U.S.A., without regard to conflict of law principles. The parties hereby irrevocably consent and waive any objection to the jurisdiction and propriety and convenience of venue of any court of general jurisdiction located within the Miami-Dade County in the state of Florida, U.S.A. With respect to any legal proceedings arising out of or related to this Agreement, the relationship between the Parties, any termination of the same or any transaction between the Parties. Each Party shall bring any legal proceeding arising out of or related to this Agreement, the relationship between the parties, termination of the same or any transaction between the parties, only in the federal or state courts located in the Miami-Dade County in the state of Florida, U.S.A. In the event any party institute any legal proceedings in any other court other than those specified above, it shall assume all of the other party' costs in connection therewith, including, but not limited to, all attorneys' and paralegals' fees, court costs, and such Assumption of responsibility for any party's costs shall not constitute a waiver by that party of the governing law and venue agreed to therein. Nothing therein shall affect the right to serve process in any other manner permitted by law or limit the right of any party to bring proceedings against any other party in the courts of any other jurisdiction. The provisions of this section 24 of this Agreement shall constitute an express waiver of all laws and regulations of the country of Client's origin or headquarters.

To the fullest extent permitted by applicable law, each of the Party hereby waives such Party's rights to a jury trial of any claim or cause of action based upon or arising out of this Agreement and all other documents or transactions and any other dealings between the parties relating to the subject matter hereof or thereof. Each party also waives any bond or surety or security upon such bond which might, but for this waiver, be required. The scope of this waiver is intended to be all-encompassing of any and all disputes that may be filed in any court and that relate to the subject matter of this Agreement, including without limitation, contract claims, tort claims, breach of duty claims, and all other common law and statutory claims. Each Party acknowledges that this waiver is a material inducement to the other Parties' decision to enter into this Agreement, that each Party has already relied on the waiver in entering into this Agreement and all other documents or transactions and any other dealings between the Parties relating to the subject matter hereof or thereof and that each party will continue to rely on the waiver in their related future dealings. Each Party further warrants and represents that such party had reasonable opportunity to review this waiver with such Party's legal counsel, and that such Party knowingly and voluntarily waives such party's jury trial rights following consultation with legal counsel. This waiver is irrevocable, meaning that it may not be modified either orally or in writing, and that this waiver shall apply to any subsequent amendments, renewals, supplements, or modifications to this agreement and all other documents or transactions and any other dealings between the Parties relating to the subject matter hereof or thereof. In the event of litigation, this Agreement may be filed as a written consent to a trial by the court.

25. Notices

Any notice required or permitted hereunder shall be given in writing (unless otherwise specified herein) addressed to the other Party at the address set forth in the preamble of this Agreement (subject to notice of change described below) and shall be deemed effectively given on the earliest of (a) the date delivered, if delivered by personal delivery as against receipt written therefor or by confirmed or acknowledged facsimile or e-mail transmission, (b) the tenth (10th) calendar day (provided such day is a business day in the country or state of the receiving party or, if it is not, the next such calendar day which is a business day there) after deposit, postage prepaid, in the postal service of the United States (for notices sent by WeKall) or of the country of residence of the Client (for notices sent by the Client) by registered or certified mail (or equivalent service), or (c) the fifth (5th) calendar day (provided such day is a business day in the country or state of the receiving party or, if it is not, the next such calendar day which is a business day there) after by an internationally recognized mailing express courier, with delivery costs and fees prepaid, in each case addressed to the Chief Executive Officer of the recipient. Each of the Parties shall separately keep the other Party informed of the current mailing address and other contact information of such officer, which information may be changed from time to time by notice similarly given.

26. Miscellaneous

26.1. No failure, delay of forbearance of any Party in exercising any power or right hereunder shall in any way restrict or diminish such Party's rights and powers under this Agreement, or operate as a waiver of any breach or nonperformance by any Party of any terms of conditions hereof.

26.2. In the event it shall be determined under any applicable law that a certain provision set forth in this Agreement is invalid or unenforceable, such determination shall not affect the remaining provisions of this Agreement.

26.3. The preamble and documents referenced in this Agreement constitute an integral and indivisible part hereof.

26.4. This Agreement constitutes the entire understanding and agreement between the Parties hereto with respect to, and supersedes any and all prior discussions, agreements and correspondence with regard to, the subject matter hereof, and may not be amended, modified or supplemented in any respect, except by a subsequent writing executed by both Parties hereto.

26.5. This Agreement shall inure to the benefit of and be binding upon each of the Parties and their respective successors and assigns.

26.6. All pronouns and any variations thereof refer to the masculine, feminine or neuter, singular or plural, as the context may require.

26.7. This Agreement may be signed in one or more counterparts, each of which shall be deemed an original. A facsimile or other electronic transmission of this signed Agreement shall be legal and binding on all Parties hereto.

26.8. The headings of this Agreement are for convenience of reference and shall not form part of, or affect the interpretation of, this Agreement.

26.9. Notwithstanding any provision of this Agreement, the terms of Section 9 (Confidentiality), Section 10 (Termination), Section 13 (Ownership Rights), Section 14 (Intellectual Property Rights), Section 17 (Limited Liability), Section 18 (Exclusion of Liability), Section 22 (Indemnification), Section 23 (Early Termination), and Section 25 (Notices) shall survive any termination of this Agreement. In addition, all accrued and unpaid charges for the WeKall PBX license and Services shall be due and payable to WeKall by the Client upon termination of this Agreement. Termination of this Agreement under Sections 10 and 23 or otherwise shall have no effect on the respective obligations to make any payment required to be made pursuant to the terms of this Agreement or any other obligation hereunder that has accrued (and not been discharged) prior to the termination of this Agreement.

26.10. Each Party shall neither take, nor cause to be taken, any action that would result in a violation of the U.S. Foreign Corrupt Practices Act of 1977, as amended, or the rules and regulations thereunder, or any similar laws or regulations.

26.11. The English language version of this Agreement shall be controlling in all respects, irrespective of whether another translation is or shall be made hereof. Further, all correspondence, notices, demands and other writings between the Party shall be in English.

26.12 Unless otherwise agreed to by the Parties or required by law, order of a court of competent jurisdiction or the rules and regulations of any governmental authority, each Party hereto agrees that the terms of this Agreement, or any information or documentation related to the negotiations of this Agreement, are strictly confidential and should not be disclosed in whole or in part to any third party other than the Parties' legal counsel, financial and other advisors (i) who need to know such information in connection with the Services contemplated hereby, (ii) who are informed by the relevant Party of the confidential nature of such information, and (iii) who agree to be bound by the terms of this confidentiality provision. The term of this paragraph shall survive the expiration or termination of this Agreement.

v.1 November 10, 2023