¿Qué es un servicio de contact center?

un contact center es una evolución del call center tradicional, diseñado para proporcionar un servicio al cliente más integral, eficiente y multicanal, experimenta nuestro AI Contact Center: atención inigualable con voicebot, chatbot, integración de WhatsApp y llamadas, asegurando satisfacción y eficiencia en tiempo real.

AI Contact Center

Excellence in care:
Your Contact Center AI

Experience our AI Contact Center: unparalleled service with voicebot, chatbot, WhatsApp and call integration, ensuring satisfaction and efficiency in real time.

ADVANTAGES

Transformative ROI: Efficiency that drives profits

Maximize performance with advanced analytics and proactive interaction management.

42%

Improvement in TMO

We optimize processes with WeKall

31%

Improve the level of service

100%

Transcribed and typified conversations

Testimonials

“It has allowed us to grow easily” Tyron Berajano

“Adapt-friendly” Esteban Arcila

“Easy to use and stable” Jorge Gutierrez

WHAT'S NEW

Your AI contact center

We transform every interaction with artificial intelligence into an opportunity for growth and customer engagement.

Flexibility in Telephone Numbers

CLI local numbers, unlimited incoming calls.

SIP Line Integration

We provide the flexibility for you to incorporate your own SIP lines.

Satisfaction Survey

Unlimited T-NPS surveys and call recordings.

Simultaneous Multifunctional Channels

Simultaneous management of multiple incoming channels: constant communication.

Advanced Analytical Tools

An intuitive dashboard displays key indicators in real time, quickly and effectively.

Connectivity and Comprehensive Support

Everyone from the browser, without VPNs. Get dedicated and personalized support.

Customizing Customer Service

Call scripts with customizable fields.

Workflow Optimization

Dialing automation, call and campaign monitoring

Integration with the WeKall Ecosystem

Seamless connectivity with leading tools such as Hubspot, Salesforce, Zendesk, and others.

User Profiles

You can create and manage roles, depending on your specific needs.

Maximizing Efficiencies

Responsible for configuring and maintaining the system, the Contact Center administrator streamlines operations and adapts configurations to meet communication needs.

Quality Strategist: Raising Service Standards

The supervisor (auditor) observes performance and ensures quality. Access reports and metrics, providing feedback and coaching to optimize service and customer experience.

Interaction Specialist: Customizing Every Connection

The agent interacts directly with customers, handling calls and customizing the service. Use advanced tools to respond effectively, promoting customer satisfaction with every contact

With Insights, you don't just listen, you transform data into decisions

Discover the future of conversation management with WeKall Insights, your virtual assistant. Take advantage of generative intelligence and sentiment analysis to gain a deep understanding of each conversation. Offering support that anticipates, optimizes and enhances customer satisfaction.