At WeKall, your peace of mind is our priority.
We are here to serve you
We respond within 8 hours
Colombia
Availability during business hours
1
Make a request through the contact channels.
2
Depending on the category (questions, service requests or incidents), the ticket enters a workflow.
3
The request is in the specialized support area. You will receive a response using the ticket created by the assigned team.
Requests that arrive from the customer will have a cycle that begins at the service center as a single point of contact, followed by a diagnosis where it is determined if the request can be answered at the first level of support or if a specialized group should be scaled up.
Hours of Operation
Saturday availability schedule
Support Area
Contact Support ->Hours of Operation
Platform maintenance processes may be notified between 2 and 5 days prior to the activity and will be between 7:00pm and 5:00am. If it is identified that the maintenance process corrects critical platform faults, it can be notified and executed the same day.
Contact Support ->